Team Lead

EssilorLuxottica; Aurora (IL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Retirement plan

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to elevate customer service and drive store performance. You will manage key optical and lab processes, guide sales interactions, and support associates in lens and lab operations, ensuring quality and safety standards.

This role emphasizes leadership, hands-on skill in eyewear fitting, and the ability to train others. The position requires strong interpersonal and sales skills, a background in optics, and experience with

Qualifications

• HS diploma/GED is required.
• Strong optical knowledge and retail experience are essential.
• Leadership and training experience preferred.
• Familiarity with cash registers, computers and calculators is expected.
• Edging and mounting experience is desirable.
• Basic optics knowledge and optical measurement experience are beneficial.

Responsibilities

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and provide recommendations.
• Assist in sales as needed and act as a store key holder when required.
• In Lab scenarios, perform custom fits and ensure prescriptions are accurately placed in lenses.
• Support associates to strengthen knowledge of lens and lab processes.
• Maintain safety and ensure optical standards in finished eyewear.

Skills

Strong optical & retail experience

Interpersonal skills

Leadership & training experience

Sales skills

Problem solving ability

Cash register & computers familiarity

Edging & mounting experience

Optical measurement experience

Education

HS diploma/GED

Tools

ABO Certification

AccuFit Digital Measurement System

Optical machinery/instruments

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range:19.25 -32.75

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.