Team Coordinator - Infusion

Seattle Children's; Seattle (WA); On-site; USD 35,000 - 52,000; Full time

Job summary

Seattle Children’s is seeking a Family Service Coordinator to plan and coordinate non-oncology specialty infusion services across our sites. You will schedule complex infusion appointments, diagnostic testing, and lab tracking while coordinating with Rheumatology, Gastroenterology, Neurology, and Allergy/Immunology teams.

You will arrange interpreters and support resources to ensure positive, efficient patient encounters.

Qualifications

• High school diploma or equivalent; knowledge of Medical terminology; minimum of one year experience as a Family Service Coordinator or equivalent clinical scheduling, reception/coordinator experience.

Responsibilities

• Plan and coordinate infusion services for patients and families across multiple sites to ensure positive, professional, and efficient encounters.
• Schedule complex initial, induction, and recurring maintenance infusion appointments; coordinate diagnostic tests and lab tracking.
• Coordinate across multidisciplinary specialty services (e.g., Rheumatology, Gastroenterology, Neurology, Allergy/Immunology).
• Arrange language interpreters and other support resources as needed.
• Collaborate with the hospital pre-authorization team to secure approvals and align medication delivery with pharmacy.
• Fulfill site-specific chair utilization requirements to maximize capacity and minimize wait times; address just-in-time needs in alignment with organizational standards.

Education

High school diploma or equivalent

Associate’s Degree or two years of college in health care

Job description

Plan and coordinate services for patients and families who need non-oncology specialty infusions across all three sites of care to ensure that each customer encounter is positive, professional, and efficient. Duties include scheduling complex initial, induction, and recurring maintenance infusion appointments, diagnostic test scheduling, lab tracking, coordinating across multidisciplinary specialty services (e.g., Rheumatology, Gastroenterology, Neurology, Allergy/Immunology), and arranging necessary support resources such as language interpreters. Work closely with the hospital prior authorization team to secure pre-treatment approvals, track provider order expirations, and align medication delivery timelines with pharmacy to ensure seamless care delivery. Fulfill site-specific chair utilization requirements to maximize capacity and minimize wait times across locations. Additional duties include addressing just-in-time family and patient needs in alignment with organizational standards while actively partnering with outpatient infusion nursing, specialty pharmacy, and ordering provider clinics.

Required Education and Experience

High school diploma or equivalent experience.Knowledge of Medical terminology.Minimum of one (1) year of experience as a Family Service Coordinator or equivalent clinical scheduling, reception/coordinator experience.

Required Credentials

N/A.

Preferred

Experience in Hematology/Oncology, familiarity with clinical terminology.Associate’s Degree or at least two (2) years of college coursework in health care or related field.Significant experience working with the general public in a health care/customer service environment.

Compensation Range

$25.39 - $38.09 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affiantive Action Employer.