Team Captain Sport & Outdoor

DICK'S Sporting Goods, Inc.; Greendale (WI); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Dick's Sporting Goods in Greendale, Wisconsin is seeking a Team Captain for Sport & Outdoor to lead the team in delivering exceptional experiences for athletes. In this role, you will coach teammates, drive sales performance, and ensure athletes receive knowledgeable assistance in choosing the right gear.

The ideal candidate has a passion for sports, customer service skills, and retail leadership experience. This position involves mentoring teammates, developing operational plans, and maintaining company standards.

Qualifikationen

• 1-3 years of experience in retail/customer-facing roles.
• Previous leadership experience preferred.

Aufgaben

• Deliver outstanding athlete experiences by anticipating athlete needs.
• Contribute to business priorities through operational plans.
• Build and lead a strong team to improve athlete interactions.

Kenntnisse

Customer service skills

Leadership

Product knowledge

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

OVERVIEW

Inspire your team to deliver an exceptional athlete experience in Sport & Outdoor through expert product knowledge and strong selling leadership. As a Team Captain - Sport & Outdoor you will coach teammates, drive sales performance, and ensure athletes find the right gear for their sport. Be part of a team that brings passion for sport and service together every day.

JOB DUTIES & RESPONSIBILITIES

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

QUALIFICATIONS

• High School Diploma or Equivalent
• 1‑3 years of experience
• Previous retail/customer‑facing experience required.
• Previous people leadership experience preferred