Team Captain (Shift Leader)

Rally House; Des Peres (MO); On-site; USD 23,000 - 26,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure guest-focused service. You will set pace, coach teammates, and maintain merchandising standards while supporting daily operations and promotions.

Role emphasizes clear communication, urgency, and ownership of shift outcomes, with 10–20 hours weekly and a focus on delivering memorable fan experiences.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.CompetenciesSocial: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.ResponsibilitiesPeopleSupport onboarding and training of new team membersHelp maintain a high-energy, high-commitment store cultureModel service behaviors and standards consistentlyProvide in-the-moment coaching and feedback to team membersOperationsPrioritize and delegate tasks during shifts to ensure executionServe as a go-to resource for basic operational questionsValidate completion of daily operational routinesEscalate operational risks and gaps to leadership quicklyMerchandisingLead recovery, replenishment, and fixture resets during shiftsEnsure merchandising standards are maintained throughout the dayGuide Teammates on visual standards and product placementSupport visual transitions and floor setsServiceLead the floor to ensure service coverage and prioritize guestsReinforce the Party service model and behaviorsHandle escalated customer concerns with confidence and professionalismMonitor service execution and adjust staffing or focus as neededResultsDrive sales during assigned shifts through guest focus and urgencyCoach team members to maximize guest opportunitiesSupport execution of promotions, hot markets, and eventsSkills and KnowledgeAbility to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandisingQualificationsMust be at least 18 years of age1-2 years of retail experienceAvailability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports eventsPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$17.00 - $19.50