Team Captain Footwear & Apparel

Dick's Sporting Goods; Fayetteville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain – Footwear & Apparel to lead a retail team in Fayetteville, North Carolina. The role is about delivering exceptional athlete experiences and coaching teammates to succeed in a dynamic retail environment.

With a focus on sales and customer engagement, the successful candidate will manage product presentation and ensure all athletes find the right gear. This position requires a High School Diploma and 1-3 years of relevant experience, particularly in retail and leadership.

Qualifications

• 1-3 years of retail/customer-facing experience is required.
• Leadership experience is preferred.

Responsibilities

• Deliver outstanding athlete experiences by meeting their needs with informed product knowledge.
• Contribute to business planning alongside Store Manager and Assistant Store Manager.
• Communicate goals to the team and assign workload based on skill levels.
• Lead a strong team to ensure positive athlete experiences and comprehensive teammate training.
• Enforce safety and compliance procedures.

Skills

Retail/customer service experience

Leadership skills

Product knowledge

Team collaboration

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what’s possible.

Whether you live for sport or cozy fashion, you’ll love building your career at DICK'S. It’s more than a job – it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Lead a dynamic retail team focused on delivering exceptional service through product knowledge and athlete engagement across footwear and apparel. As a Team Captain – Footwear & Apparel, you will coach teammates, drive sales, and ensure athletes find the right products for performance and style. Grow your leadership impact in a fast‑paced, team‑first environment.

Job Duties & Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1‑3 years of experience
• Previous retail/customer‑facing experience required.
• Previous people leadership experience preferred