Team Captain, Field Performance

SafeStreets; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

SafeStreets USA is seeking a motivated professional to coach, train, and motivate field teams on performance metrics across districts. You will lead daily coaching, run performance-based calls, and dedicate time to use reporting and goal-setting within EHP workflows to drive improvements.

Responsibilities include leading district training, developing coaches, tracking data with senior staff, and building action plans to raise performance metrics across installations and service calls.

Qualifications

• Minimum 18 years of age.
• Experience required.
• Certifications/Licenses required (if applicable).
• Preferred qualifications.

Responsibilities

• Lead district training and coaching efforts to improve performance-based metrics.
• Develop and train EHPs to follow district processes.
• Track data and coordinate with Lead Captain & BPL to strategize improvements.
• Create action plans with Lead Captain & BPL to boost performance.
• Attend weekly Captain calls to learn new processes and goals.
• Coach EHPs one-on-one in-home, pre- and post-install to drive metric gains.

Job description

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

Coach, train and motivate individuals on metric behaviors we hope to replicate throughout the nation. Leading training calls on performance-based metrics, 1 on 1 coaching daily, including before EHP steps inside home & motivating with positive messaging and phone calls. Dedicate time each day between installs/service calls to utilizing reporting, setting goals, leading by example and executing action plans within EHP’s to drive performance

Essential Functions and Responsibilities

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation ( s ) may be made to enable individuals with disabilities to perform the essential functions.

Work with lead captain to lead district training and coaching efforts to increase all performance based metrics Captain is compensated for

Develop and train EHPs in district to follow the process in which Team Captain performs

Track all data communicating with Lead Captain & BPL to develop strategies for improvement for EHP’s within the district

Help build action plans for EHP’s with Lead Captain & BPL to increase performance based metrics within the district

Attend weekly Captain call to be developed, gather useful new information , get up to date on new processes or goals the company has set forth

Maintain visibility into team group chats & captains chat posting process culture

Coach EHP’s 1 on 1 while they’re in the home, before they arrive to the home & post install on metric improvement

Identify shortcomings partnered with your Lead Captain to spotlight within your team & EHP’s, identify problems and create solutions to increase performance

Strategically focus on GTR, the use of & hold EHP’s accountable for not asking every time in the home for referrals from our customers

Field Coaching & Enablement Ability to coach, motivate, and support districts/reps to improve performance based metrics

Operational Ownership & Follow-Through Strong discipline in coaching, developing and follow- through of real time performance metrics. Tracking EHP’s metrics to be able to develop strategic plans to increase performance

Partner Coordination & Problem Resolution Ability to work effectively with Lead Captains & BPL to coordinate specific action plans for EHP to increase performance

Data Accuracy & Performance Management Strong attention to detail in maintaining relationships with EHP’s & focusing on daily goals along with monthly goals

Overall PEA, Referrals/Self Gens Focusing on increases of company minimums of the following metrics while hyper focusing with real time data on EHPs performance

Time Management Drive the metrics Safestreets is dedicated to seeing improvement in. Utilizing 9/1 reporting when requested & access to see real time EHP’s in the home to drive the metrics increase

Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day .

Work is performed XXXXX setting

Up to X % of travel required

Licenses, Certifications, & Educational Requirements

• All SafeStreets employees must be 18 years of age or older.
• Experience required
• Certifications/Licenses required (if applicable)
• Preferred qualifications

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. If this role has variable comp and will be shared in a separate compensation plan.

Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role, including applicable state licensing requirements.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law.

Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

I acknowledge that I have received, read, and understand this job description. I understand that this document describes the general nature and level of work required for this position and does not constitute an employment contract, either express or implied. I further understand that my duties, responsibilities, compensation, and work location(s) may change based on business needs and applicable laws, and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local, state, and federal laws.

California Only : I understand that my compensation and work hours are governed by California wage and hour laws, including minimum wage, overtime, meal and rest periods, timekeeping requirements, and applicable local minimum wage ordinances based on where work is performed. I agree to accurately record all hours worked and understand that off-the-clock work is prohibited.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.