Team Captain Endzone & Loyalty (Front End)

Dick's Sporting Goods; Keene (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Keene, New Hampshire. This role is essential in leading athlete experiences and coaching teammates to enhance customer loyalty.

Your responsibilities include managing daily operations, communicating goals, and ensuring your team provides top-notch service. The ideal candidate will have a High School Diploma, 1-3 years of experience in retail, and demonstrated leadership skills.

Join a dynamic team that values connection and service!

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Previous leadership experience is preferred.

Responsibilities

• Deliver outstanding athlete experiences and uphold merchandising standards.
• Communicate departmental goals and assign workload to maximize efficiencies.
• Build and lead a strong, effective team with proper training.
• Ensure compliance with policies and procedures related to safety and performance.

Skills

Customer engagement

Team leadership

Communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Job Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. As a Team Captain - Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Join a team that values connection, service, and winning together.

Job Duties & Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.