Team Captain Endzone & Loyalty (Front End)

Dick's Sporting Goods; Hanover (MA); On-site; USD 49,500 - 63,500; Full time

Job summary

Dick's Sporting Goods in Hanover, MA is seeking a Team Captain – Endzone & Loyalty to deliver fast and friendly checkout experiences while building strong relationships with athletes. The ideal candidate will lead a dedicated team, contribute to business plans, and ensure exceptional customer service.

With a focus on inclusivity and empowerment, you’ll play a vital role in shaping athlete experiences and driving loyalty program engagement, making a real impact in the community.

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Preferred previous people leadership experience.

Responsibilities

• Deliver outstanding athlete experiences and uphold merchandising standards.
• Contribute to the development of plans to support business priorities.
• Communicate departmental goals and assign workloads effectively.
• Build and lead an effective team and ensure all teammates are trained.
• Adhere to and enforce policies related to safety and loss prevention.

Skills

Customer Service

Team Leadership

Coaching

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible. Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor. Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. As a Team Captain – Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention.

JOB DUTIES & RESPONSIBILITIES

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

QUALIFICATIONS

• High School Diploma or Equivalent
• 1‑3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Targeted Pay Range: $49,500.00 - $63,500.00. This is part of a competitive total rewards package that could include other components such as incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.