Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods; Cumming (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

DICK'S Sporting Goods in the United States is seeking a Team Captain – Endzone & Loyalty to deliver fast, friendly checkout experiences and build strong athlete relationships. You will play a pivotal role in delivering exceptional service while promoting loyalty programs and services.

You will lead the store team, coach teammates, and drive engagement in loyalty initiatives, helping to strengthen customer retention and overall store performance in a dynamic retail environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver fast, friendly checkout and build athlete relationships.
• Lead and coach teammates, ensuring customer care and store standards.
• Promote loyalty programs and warranty/services where applicable.
• Assist in planning and executing store priorities and plans.
• Ensure safety, operations, and policy compliance across the store.

Skills

Customer-facing experience

Leadership

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job — it’s a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. As a Team Captain – Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Join a team that values connection, service, and winning together.

Job Duties & Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone.