Team Captain Apparel

DICK'S Sporting Goods, Inc.; Waterford (CT); On-site; USD 52,500 - 66,500; Full time

Benefits offered by this job

Generous suite of benefits

Competitive pay package

Job summary

Dick's Sporting Goods is seeking a Team Captain in Waterford, Connecticut to lead a dynamic retail team. You will coach teammates, drive sales, and ensure athletes find the right products for performance and style.

Your leadership will foster an environment focused on exceptional service. This role requires a high school diploma and prior retail experience. Embrace this opportunity to grow within a fast-paced, team-oriented environment.

Qualifications

• 1-3 years of retail or customer-facing experience required.
• Previous leadership experience preferred.

Responsibilities

• Deliver exceptional athlete experiences through knowledgeable product engagement.
• Develop and execute plans to meet business objectives.
• Build and lead a strong retail team with effective training and oversight.
• Ensure compliance with safety and operational policies.

Skills

Retail experience

People leadership

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

You will lead a dynamic retail team focused on delivering exceptional service through product knowledge and athlete engagement across footwear and apparel. As a Team Captain, you coach teammates, drive sales, and ensure athletes find the right products for performance and style. Grow your leadership impact in a fast-paced, team-first environment.

Responsibilities

• Deliver outstanding athlete experiences by anticipating their needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs such as customer loyalty program participation, warranty sales, private label credit card enrollment, etc.
• Together with the SM and ASM, contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

Qualifications

• High School Diploma or Equivalent
• 1‑3 years of experience
• Previous retail/customer‑facing experience required
• Previous people leadership experience preferred

Virtual Requirements

• Cameras must be on during all virtual interviews
• AI tools are not permitted to be used by the candidate during any part of the interview process
• Offers are contingent upon a satisfactory background check which may include ID verification

Pay and Benefits

Targeted Pay Range: $52,500.00 - $66,500.00. This is part of a competitive total rewards package that could include other components such as incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.