Team Captain Apparel

DICK'S Sporting Goods, Inc.; Exton (PA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

DICK’S Sporting Goods in Exton, PA is seeking a Team Captain – Apparel to coach teammates, drive sales, and ensure athletes feel confident in their selections.

You will lead the apparel department, deliver engaging shopping experiences, and uphold merchandising standards while building a strong team. This role requires 1-3 years of retail experience and leadership potential.

Ideal candidates are coachable, accountable, collaborative, and trustworthy, with a passion for sport and customer service.

Formación

• High school diploma or equivalent required.
• 1-3 years of retail experience.
• Previous people leadership experience preferred.

Responsabilidades

• Deliver outstanding athlete experiences by guiding customers to products and sharing knowledge of apparel lines.
• Lead scheduling, staffing, and training to build a capable, high-performing team.
• Maintain merchandising standards, floor sets, and signage in alignment with store goals and budgets.
• Coach teammates, conduct performance reviews, and drive customer-focused selling and loyalty participation.
• Enforce safety, loss prevention, and operational procedures while maintaining a welcoming store environment.

Conocimientos

Retail experience

Customer-facing

People leadership

Educación

High School Diploma or Equivalent

Descripción del empleo

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.

Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Lead the Apparel department by delivering an engaging shopping experience rooted in product knowledge and athlete connection. As a Team Captain – Apparel , you will coach teammates, drive sales, and ensure athletes feel confident in their selections. Be part of a team that delivers performance and style through great service.

Job Duties & Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable.

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!