TEAM ASSISTANT (Unit Secretary) - HOSPICE HOUSE NIGHTS

Columbus Hospice of Georgia and Alabama; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Columbus Hospice of Georgia and Alabama is seeking a Hospice House Team Assistant-Nights to provide front-desk and clerical support for patients, families, and staff. You will greet visitors, handle calls, assist with documentation, and help the charge nurse with distribution of forms and data.

The role requires a high school diploma, basic medical terminology knowledge, proficiency with Word/Excel/Outlook, strong typing, and the ability to multi-task in a compassionate healthcare environment.

Qualifications

• High school diploma or GED required.
• Proficient in medical terminology and Microsoft programs; typing skills.
• Preferred two years clerical experience in a healthcare environment.
• Experience with an EMR system preferred.
• Influenza vaccine during season and CPR certification required.

Responsibilities

• Greet patients, families, visitors, staff, and others with a helpful attitude.
• Answer phone calls and manage call lights promptly and professionally.
• Type professional memos, letters and other information.
• Maintain accurate daily census and staff assignment sheets; send electronically as required.
• Assist the charge nurse with distribution of data and forms.
• Perform clerical duties to support supervision and clinical staff.
• Maintain HIPAA-compliant workspace and ensure privacy of information.

Skills

Customer service

Communication

Multitasking

Prioritization

Professionalism

Teamwork

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

EMR system

Job description

Hospice House Team Assistant-Nights

3:15pm-11:45pm

Monday-Friday

Position Goal

Responsible for the initial and ongoing customer service experience for patients and visitors. Clerical duties, such as responding to telephone calls, communicating with patients and families through call system, greeting visitors and addressing their questions, and providing clerical assistance for supervisor and clinical staff.

Education and Experience

Required:

• High school diploma or general equivalency diploma (GED)
• Proficient in medical terminology, Microsoft programs (Word, Excel, Outlook), and general typing.

Preferred:

• Minimum of two years of clerical experience in a healthcare environment
• Experience with an electronic medical record (EMR) system

Certificates, Licenses, Registrations, Vaccines

Required:

• Influenza vaccine during influenza season (Nov. – March)
• CPR Certification

Preferred:

• Valid driver's license with satisfactory Motor Vehicle Record (MVR)
• Auto insurance per company policy
• Reliable personal transportation

Special Qualifications:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to respond to questions from clients, customers, and the general public.
• Ability to write simple correspondence.
• Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.
• Must be skilled at prioritizing tasks.
• Ability to multi-task and deal with frequent interruptions.
• May deal with emotionally distraught families. Interactions with terminally ill patients.
• Requirement to maintain professional appearance and communication at all times.

Position Requirements (not all inclusive)

• Greet patients, families, visitors, staff, volunteers, and others with pleasant, helpful attitude.
• Must be on duty at desk at assigned time, and leave promptly at assigned time, with minimal time away from the desk during the shift.
• Type professional memos, letters and other information.
• Maintain accurate daily census and staff assignment sheets and send electronically as required.
• Maintain supply of forms utilized by hospice house staff.
• Assist the charge nurse with distribution of selected data, accurately and appropriately, to include IDTM forms, plans of care, death notices, discharge forms and other documentation as needed.
• Assist the hospice house staff with faxing, phone calls, other clerical duties as needed.
• Utilize appropriate communication skills with co-workers and with other hospice departments.
• Demonstrate a knowledge and understanding of the flow of information/communication from the hospice house to the administrative departments and impact on home and nursing home care staff.
• Answer the telephone and call lights in a timely, professional manner and relay messages to appropriate staff, verbally and/or written, as appropriate.
• Arrange transportation for patients going home from the hospice house; verify that respite return trips have been scheduled.
• Obtain medical records from ER, hospitalizations, medical appointments in a timely manner, send to medical records for scanning.
• Obtain procedure results (lab, x‑ray) in a timely manner, send to medical records for scanning.
• Maintain temperature logs on all HH refrigerators.
• Distribute 90 day and annual employee evaluation packets to employee and unit director 30 days before evaluation due.
• Participate in staff development (15 hours of CEUs of which 12 must be Hospice related) during each evaluation year as per Columbus Hospice policy.
• Must attend at least one Memorial Service during each evaluation year as per policy.
• Complete assigned duties in a timely, proficient manner.
• Attend staff meetings or other educational in‑services, as required per policy.
• Adhere to professional hospice dress code.
• Ability to perform multiple tasks at one time.
• Maintain an organized, clean, HIPAA‑compliant workspace.
• Take all reasonable precautions to maintain privacy and non‑disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
• Represent the company in a positive and professional manner at all times with others, e.g., co‑workers, management, vendors, and customers.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Ensure job responsibilities are met, including attendance requirements and prompt arrival at work.
• Clean equipment and call At Home to pick up after patient passes
• Monitor supply room and clean linen room and ensure both are stocked appropriately
• Fill out death packets and Admission packets for the nurses
• Keep Census updated and distribute via e‑mail every morning
• Position may require employee to provide coverage for other staff members (of similar skill set)
• Assist with special projects, as requested.
• All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; and intermittently required to climb (using short step stool); balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and occasionally move up to the weight of a person in a wheelchair. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate