Team Assistant - Capital Caring Health

Chapters Health System; Lanham (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

Chapters Health System is seeking a Team Secretary to support the Clinical Manager and Clinical Team with daily administrative duties. This role includes handling calls, directing messages, processing mail, and maintaining daily census and reports.

The position emphasizes professionalism, confidentiality, and crisis-aware communication in a healthcare setting. The candidate should have a high school diploma (associate degree preferred), strong typing and organizational skills, and the ability to

Qualifications

• High School Diploma required; Associate’s Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication skills (written and verbal)
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations’ experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Ability to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
• Sends out and assists manager with reports.
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
• Performs other duties as assigned.

Skills

Typing

Organizational skills

Time management

Communication skills

Customer relations

Medical terminology

Crisis management

Prioritization

Stress management

Physical stamina

Education

High School Diploma

Associate’s Degree

Tools

Word processing

Spreadsheet software

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.

Qualifications

• High School Diploma required; Associate’s Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication (written and verbal) skills
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations’ experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Ability to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
• Sends out and assists manager with reports.
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
• Performs other duties as assigned.

Compensation Pay Range: $18.65 - $27.77

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.

For more information, please visit https://info.flclearinghouse.com/.

Capital Caring Health is a not-for-profit, community-based organization founded in the nation's capital in 1977. Capital Caring Health is one of the most experienced and respected providers in the nation of advanced illness, hospice, palliative care, and primary care at home. Our care for children with life-limiting disease is one of the largest on the East Coast. Additional services focus on the special care needs of veterans, those with heart failure, end-stage lung disease, and grief support. Approximately $3 million annually funds care for those who lack coverage or the necessary financial resources for services. Over the years, Capital Caring Health has provided hospice, palliative care, and counseling to nearly 150,000 patients and their families through our regional neighborhood network across Maryland, Virginia, and Washington, D.C.

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It is the policy of the Organization to provide equal employment opportunities to all employees and applicants for employment. The Organization(s) complies with all civil rights laws and other federal, state and local fair employment laws that prohibit any unlawful employment practices including harassment and discrimination based on race, color, religion, gender, national origin, age, physical or mental disability, marital status, pregnancy, genetic information, status as a covered veteran, sexual orientation, or any other characteristic protected by law. Employment decisions, including hiring and promoting, are based on merit, qualifications, abilities and business needs. This policy applies to all terms and conditions of employment in accordance with applicable federal, state and local laws.