Team Assistant

Chapters Health System, Inc.; Falls Church (VA); Vor Ort; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

Chapters Health System, Inc. seeks a Team Secretary to manage front-office duties and provide administrative support to the Clinical Manager and team. You will triage calls, handle mail, update census data, and assist with scheduling for Per Diem staff.

The role requires a high school diploma, strong communication skills, and the ability to work calmly under patient/family stress. Medical terminology is a plus.

Qualifikationen

• High School Diploma required; Associate’s Degree preferred.
• Excellent typing, organizational, time management and communication skills.
• Familiarity with Word processing and spreadsheet applications.
• Medical terminology knowledge preferred.
• Able to handle crises calmly and manage emotional stress with patients and families.

Aufgaben

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as first-line resource for client concerns and questions.
• Triages physician order calls to the appropriate person.
• Maintains daily census and prepares weekly IDG paperwork.
• Updates and administers reports and scheduling per policy.
• Exchanges revised forms and maintains stock forms.
• Supports Per Diem scheduling and data entry tasks.
• Participates in quality improvement activities and training.

Kenntnisse

Typing

Organizational skills

Time management

Communication

Medical terminology

Customer relations

Ausbildung

High School Diploma

Associate’s Degree

Tools

Word processing

Spreadsheets

Phone systems

Jobbeschreibung

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role:The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.Qualifications:• High School Diploma required; Associate’s Degree preferred• Previous administrative experience preferred• Excellent typing, organizational, time management and communication (written and verbal) skills• Computer literate with familiarity of Word processing and spreadsheet applications• Customer relations’ experience preferred• Medical terminology preferred• Able to remain calm and troubleshoot/handle patient/family crisis situations• Ability to shift priorities• Able to manage the emotional stress of working with terminally ill patients and their families• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationCompetencies:• Satisfactorily complete competency requirements for this position.Responsibilities of all employees:• Represent the Company professionally at all times through care delivered and/or services provided to all clients.• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.• Comply with Company policies, procedures and standard practices.• Observe the Company's health, safety and security practices.• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.• Use resources in a fiscally responsible manner.• Promote the Company through participation in community and professional organizations.• Participate proactively in improving performance at the organizational, departmental and individual levels.• Improve own professional knowledge and skill level.• Advance electronic media skills.• Support Company research and educational activities.• Share expertise with co-workers both formally and informally.• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities:• Provides administrative support for Clinical Manager and Clinical Team.• Orders office supplies and processes mail.• Responds as a professional first-line resource for answering clients' concerns.• Assists with computer, phone, voicemail and service issues.• Updates daily census and prepares weekly IDG paperwork.• Triages physician order calls to appropriate person.• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.• Sends out and assists manager with reports.• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.• Performs other duties as assigned.Compensation Pay Range:$18.65 - $27.77This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.