TDM Coordinator

Trellis Group; San Francisco, Northern (CA, KY); Hybrid; USD 79,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with 4% match

Health plan allowance - $1000/month

Dependent health support - $900/month

Job summary

ALTRANS is seeking a TDM Coordinator, Associate to lead transportation demand management planning and reporting efforts in the SF Bay Area. The role involves coordinating surveys, data analysis, and client liaison across multiple stakeholders.

You will contribute to program development, apply behavioral change concepts, and ensure compliance with regulations while partnering with transit operators and clients to optimize commute options.

Qualifications

• Bachelor’s Degree from an accredited university or transferable experience.
• Experience in program coordination, operations, marketing/outreach, customer service, sustainable transportation, strategic planning, commute surveys, TDM reporting on mode shift results, liaising with client, client leaderships and program stakeholders.
• Knowledge of SF Bay Area transportation systems demand management concepts is desired.

Responsibilities

• Contribute to development and preparation of Transportation Demand Management plans and reports.
• Understand behavioral change concepts in TDM programs.
• Analyze survey results and write survey reports.
• Identify roadblocks and provide viable solutions to alternative transportation usage.
• Comply with federal, state, county and local requirements and clean air mandates.
• Coordinate with public transit and private shuttle operators.

Skills

Survey development

Quality assurance

Analysis

Reporting

Stakeholder engagement

Time management

Interpersonal communication

Education

Bachelor’s Degree

Experience in program coordination

Tools

SharePoint

Asana

Job description

Strengths Based Approach

At ALTRANS, we are constantly striving toward a strengths based deployment of our team. Simply, this means having people do what they are best at. This flows from our core value of “Interdependence: 1+1=3.” We can achieve so much more if, instead of being proficient at everything, we are excellent at a few things.

An example of this is an annual commute survey and the ensuing report that goes to the client. Instead of each staff person conducting the process from start to end for their respective site, we work as a team, lending each other skills where needed, such as survey development, quality assurance, analysis, and reporting.

The former discusses the client-side of our work. Likewise, we are committed to being a strengths based organization internally. In 2019, we discarded entirely the traditional performance review and developed a strengths based, goal focused annual review process. It’s led primarily by self-assessment, and encourages learning, professional development and aspirational thinking. We know building on strengths will yield far greater results than issuing demerits for weaknesses.

We hope this sounds like an organization and team that you’d like to join.

40 hours per week; full-time; overtime exempt. Schedule includes normal business hours and occasional odd hours for outreach

Work Location

Hybrid Telework & Onsite in SF Bay Area

Salary Range for TDM Coordinator, Associate

$78,500 - 85,000 based on experience

Benefits Package

401(k) plan with 4% match on 100% wages;

$1000/month for primary and $900/month for dependent(s) towards company health plan; All-industry leading PTO/sick leave benefits.

Education & Experience

1. Bachelor’s Degree from an accredited university and/or transferable experience.
2. Experience in program coordination, operations, marketing/outreach, customer service, sustainable transportation, strategic planning, commute surveys, education, TDM reporting on mode shift results, liaising with client, client leaderships and program stakeholders.
3. Knowledge of San Francisco Bay Area transportation systems demand management concepts is desired.

Character/Attitude/Traits

1. Upholds the five core values of ALTRANS: Integrity, Transparency, Interdependence, Win/Win& Going Beyond.
2. Comfortable and successful in new environments; can work with all levels of management and staff.
3. Outgoing with ability to professionally market/promote multi-faceted programs.
4. Time Management; uses resources and time well to solve problems and complete deliverables quickly and efficiently.
5. Level-headed; can clearly distinguish priority tasks over others; deals with unforeseen circumstances with calm and resolution.
6. Excellent interpersonal and communication skills; professional, courteous, friendly, mindful of others, empathetic, understanding, good listener, patient.
7. Detail-oriented regarding communication, document prep, etc.
8. Keeps assigned project file and management systems tidy and organized (Sharepoint, Asana).
9. Advocates for commute alternative programs. Believes in the intrinsic value of transit, bicycling, and other commute alternatives.

Technical

1. Contribute to the development and preparation of Transportation Demand Management plans and reports.
2. Experience in and understanding “behavioral change” concepts.
3. Demonstrated knowledge of and experience developing and conducting surveys, documentation techniques and basic research methods. Analyze survey results and write survey reports.

Planning/TDM Program Management

1. Identify roadblocks and provide viable solutions to alternative transportation usage.
2. Comply with current federal, state, county and local requirements and clean air mandates.
3. Implement and coordinate TDM program requirements. Analyze data and provide recommendations to improve TDM programs elements to meet employee and client's needs.
4. Work with public transit and private shuttle bus operators.
5. Collaborate with stakeholders regarding respective TDM services.
6. Savvy of city planning processes such as CEQA, entitlement, and conditions of approval, and their impact on TDM.

Administration & Monitoring

1. Organize program information, manage databases.
2. Conduct baseline and annual employee transportation surveying and other surveying as needed.
3. Maintain commuter website content, online carpool matching system, and other respective commute management systems in use.
4. Document, maintain and present program data, such as periodic reports of TDM operations and metrics, commute alternatives mode usage, and SOV rates.

Marketing & Public Engagement

1. Coordinate ongoing marketing/outreach
2. Publishing, or coordinating the publication of copy on social media accounts
3. Working with a marketing vendor to create outbound campaigns that showcase our clients, delivering specific messaging about them.
4. Host, staff, or procure staff for in-person public events

Other

1. Ability to travel locally via transit, car, etc., between client locations when needed.
2. Comfortable conducting tasks/meetings on location, in-person.
3. Be confidant in knowing what a business development opportunity looks like for ALTRANS, and share those opportunities with ALTRANS leadership.
4. Attend and/or be a member of local and regional board and council meetings
5. Perform additional tasks as needed to support a strengths-based approach to completing and delivering on ALTRANS’ clients scopes of work.