TCC Wireless - NJ North Arlington - PT - T-Mobile

TCC Wireless, LLC; North Arlington (NJ); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Base pay and commission

T-Mobile Premium Retailer

Job summary

TCC Wireless in North Arlington, NJ, a T-Mobile Premium Retailer, is hiring a Retail Sales Representative (RSLSREP). You will be the link between customers and the T-Mobile brand, delivering friendly, energetic service and expert knowledge of phones and plans.

In a fast-paced environment, you will meet monthly revenue goals, open and close the store, handle activations, bill payments, and upgrades while building lasting relationships with customers and teammates.

Qualifications

• Retail/sales experience and customer focus required.
• 18+ years of age and legally eligible to work in the U.S.
• Ability to work nights, weekends, and holidays in a retail environment.
• Excellent written, verbal and interpersonal communications.
• Reliable transportation.
• Able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Provide world-class customer service including greeting customers and answering phones.
• Drive monthly revenue by acquiring new accounts and maximizing existing ones.
• Build relationships with customers and colleagues across channels.
• Open, close and operate the retail store; cash handling and deposits.
• Ensure compliance with company policies and store standards.
• Assist with activations, bill payments, plan changes, and upgrades.
• Achieve assigned performance metrics.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

TCC Wireless - NJ North Arlington - PT - T-Mobile

NORTH ARLINGTON, NJ, US

T-Mobile Premium Retailer – TCC Wireless

Base pay and commission!

The Retail Sales Representative (RSLSREP) enjoys a fast-paced and high energy environment. As an RSLSREP you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long-lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions:

Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RSLSREP is responsible for achieving assigned performance metrics.

Minimum Qualifications:

• High School Diploma or GED
• At least 18 years of age
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Professional, energetic, honest, patient and empathetic
• Ability to problem solve, analyze results, plan for the future, and make good decisions
• Excellent written, verbal and interpersonal communications skills
• Reliable transportation
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds

Benefits Offered:

• Aflac Insurance
• Development and growth opportunities

EEO Statement:

TCC Wireless LLC, is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.