TCC - MA Auburn - PT - Retail Sales Representative

TCC Wireless, LLC; Auburn (MA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Aflac Insurance

Development and growth opportunities

Job summary

TCC Wireless in Auburn, MA is seeking a Retail Sales Representative to energize our fast-paced wireless retail environment. You will greet customers, drive revenue through new and existing accounts, and guide activations, plan changes and accessories while maintaining store standards.

Join a dynamic team offering base pay plus commission, a focus on customer relationships, and opportunities for growth in a retail setting serving the T-Mobile brand. Nights and weekend shifts may be required.

Qualifications

• High School Diploma or GED required.
• At least 18 years of age.
• Minimum 6 months experience in retail or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Must be able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Provide world-class customer service at the store entrance, on phones, and when assessing customer needs.
• Drive monthly revenue by acquiring new customers and expanding existing accounts.
• Build relationships with customers and colleagues across channels.
• Assist with opening/closing, cash handling, inventory counts, and deposits per standards.
• Ensure compliance with all company policies and store procedures.
• Maintain store appearance, back room, restrooms and work areas according to standards.
• Assist customers with activations, changes, bill payments, upgrades and accessories.
• Strive to achieve assigned performance metrics.

Skills

Customer service

Strong communication

Problem solving

Sales oriented

Team collaboration

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AUBURN, MA, US

T-Mobile Premium Retailer – TCC Wireless

Base pay and commission!

The Retail Sales Representative (RSLSREP) enjoys a fast-paced and high energy environment. As an RSLSREP you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long-lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions:

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RSLSREP is responsible for achieving assigned performance metrics.

Minimum Qualifications:

• High School Diploma or GED
• At least 18 years of age
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Professional, energetic, honest, patient and empathetic
• Ability to problem solve, analyze results, plan for the future, and make good decisions
• Excellent written, verbal and interpersonal communications skills
• Reliable transportation
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds

Benefits Offered:

• Aflac Insurance
• Development and growth opportunities

EEO Statement:

TCC Wireless LLC, is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.