TCC - IL Hanover Park - RSR - PT - T-Mobile

TCC Wireless, LLC; Hanover Park (IL); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC is a T-Mobile Premium Retailer located in Hanover Park, IL. The Retail Sales Representative role involves engaging customers, showcasing phones and plans, and driving sales in a fast-paced environment.

Strong emphasis on customer service, ability to meet revenue targets, and building relationships with customers and colleagues. Benefits include health coverage and growth opportunities; flexibility to work nights, weekends, and holidays as required.

Qualifications

• Provides world-class customer service including greeting customers in the store, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts and maximizing existing accounts.
• Builds relationships with employees and customers across channels of the business.
• Operates the retail facility including cash handling, inventory count and deposits per standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and work area per standards.
• Assesses customer needs and assists with activations, changes, bill payments and upgrades.
• Achieves assigned performance metrics.

Responsibilities

• Greet customers and deliver outstanding in-store service.
• Work toward revenue goals through new and existing accounts.
• Maintain relationships with staff and customers across channels.
• Open/close the store, handle cash, count inventory and process deposits.
• Follow all company policies and procedures.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HANOVER PARK, IL, US

10 days ago Requisition ID: 22356

Salary Range: $15.00 To $17.00 Hourly

JOB DESCRIPTION

T-Mobile Premium Retailer - TCC Wireless

Make up to $20+/hour all in!

Base pay and commission!

The Retail Sales Representative enjoys a fast-paced and high energy environment. As a Retail Sales Representative you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions:

Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Retail Sales Representative is responsible for achieving assigned performance metrics.

Minimum Qualifications:

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Professional, energetic, honest, patient and empathetic
• Ability to problem solve, analyze results, plan for the future, and make good decisions
• Excellent written, verbal and interpersonal communications skills
• Reliable transportation
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds

Benefits Offered:

• Medical, dental and vision
• Development and growth opportunities

EEO Statement:

TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.