TC SPECIALTY SERVERS - ON CALL

Silverton Casino Llc; Enterprise (NV); On-site; USD 24,000 - 32,000; Full time

Job summary

The Twin Creeks Food Server position at Silverton Casino Llc is responsible for greeting guests, taking orders, and delivering meals with a focus on upselling and exceptional service. Knowledge of the full menu and wine list is required to enhance the dining experience and drive sales.

Applicants should have at least one year of food server experience, preferably in a fine dining setting, and be able to work as part of a team to ensure guest satisfaction and smooth operations.

Qualifications

• One year of experience as a food server or in a similar role.
• Experience in upscale or fine dining preferred.
• Must be knowledgeable about upselling menu items, wine lists, and alcoholic beverages.

Responsibilities

• Greet guests in a friendly manner and promote current specials.
• Take food and beverage orders accurately and timely.
• Deliver orders and coordinate with kitchen and food runners.
• Upsell menu items, wine, and other beverages to guests.
• Maintain professional appearance and uphold Silverton STYLE standards.
• Provide excellent guest service and address guest feedback promptly.

Skills

Guest service

Upselling

Teamwork

Communication

Appearance standards

Punctuality

Job description

General Summary of Job DutiesThe Twin Creeks Food Server is responsible for greeting guests in a friendly manner, promoting current specials, taking food & beverage orders, retrieving and delivering orders and always delivering excellent customer service to all guests and Team Members. Must have full knowledge of and ability to upsell entire menu, wine list and alcoholic beverages available in the restaurant. Also responsible for following through with food runner and kitchen, as well as guest, throughout the dining experience to ensure accuracy and guest satisfaction. Position requires a minimum of one-year previous experience in a food server position, preferably in a fine dining establishment.DISCLAIMERThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Principle Responsibilities and DutiesHave great guest service.Must be able to have a positive attitude and Smile.Must always have be welcoming guest.Must be able to greet and give a departing farewell to guest with a positive attitude.Must present a professional attitude and appearance.Acknowledge guest opportunities and offer options.Maintain a high quality of guest service according to Silverton STYLE.Check for proper identification of a guest appearing to be under the age of 35 years old.Other duties as assigned.General Job Responsibilities and Duties:Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Managers.Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance on all scheduled shifts is considered an essential function of the job.Arriving on time for all scheduled shifts is considered an essential function of the job.Other duties as assigned.To perform the job successfully, an individual should demonstrate the following Silverton Values:Character: Always do the right thing and treat everyone with dignity and respect.Collaboration: Celebrate Diverse ideas, thoughts and talents.Care: Be KIND to yourself and each other.Fun: Our guests are here to have FUN, so we should have FUN, too!Excellence: Be Amazing!Skills, Education & Other RequirementsAbility to communicate in English with guests and co-workersEmployee must meet viral communication standards in promoting and marketing our venueThe ability to work within a team environmentRequired Work CardsIdentification that establishes identityIdentification that establishes the right to work in the United StatesSouthern Nevada Health District CardMachinery, Work Equipment, Programs, Software, Hardware Used