Tax Technology Business Manager

Elliott Davis; Charlotte (NC); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous time off

Flexible schedules

Well-being benefits

Professional coaching

Leadership development programs

Beyond program access

Job summary

Elliott Davis is seeking a Tax Technology Business Manager to partner with Tax Operations, IT, and Tax teams to optimize technology use and automate processes. The role focuses on identifying inefficiencies, proposing solutions, and driving adoption of innovative tools to improve quality, efficiency, and user experience within the practice.

The ideal candidate combines process improvement expertise, strong practice line knowledge, and the ability to collaborate with stakeholders to drive

Qualifications

• Bachelor's degree in accounting, business, information systems, technology, or related field.
• Minimum of three years' experience in a public accounting environment, including time at Elliott Davis.
• Ability to lead cross-functional initiatives through influence, collaboration and relationship building.

Responsibilities

• Technology Strategy & Process Improvement: develop and maintain the Tax technology roadmap.
• Translate business needs into actionable technology initiatives with business cases.
• Drive adoption of practice technologies and measure utilization and value.
• Lead change management efforts and develop training materials for adoption.
• Manage vendor relationships and coordinate with IT and Tax operations.

Skills

Communication

Stakeholder management

Project management

Change management

Leadership

Cross-functional collaboration

Technology awareness

Education

Bachelor's degree in accounting, business, information systems, technology, or related field

Job description

WHO WE ARE

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC(doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.

Position Overview:

The Tax Technology Business Manager partners with the Tax Operations Leader, IT, and Tax professionals to drive operational excellence across the practice. This role serves as a bridge between business strategy and technology execution and is responsible for identifying inefficiencies, recommending solutions, implementing technology, automating manual processes, and supporting the adoption of innovative tools that enhance quality, increase efficiency, utilization, and improve team member experience.

The ideal candidate combines process improvement expertise, strong practice line knowledge, strong execution skills, and a passion for technology with the ability to collaborate with stakeholders and drive organizational change. Success in this role is measured by business outcomes, technology adoption, operational improvements, and value realization.

Responsibilities :

• Technology Strategy & Process Improvement
• Collaborate with operational leader on Tax technology initiatives and maintain the Tax technology roadmap.
• Support the intake and portfolio process to identify, prioritize, and advocate for technology investments that support business objectives.
• Translate business needs into actionable technology initiatives via business cases.
• Identify opportunities to simplify, standardize, and improve Consulting operational processes.
• Drive standard operating procedures and process documentation, including visual workflows.
• Technology Adoption
• Drive adoption of practice technologies.
• Measure and communicate utilization, business outcomes, and value realization from technology investments.
• Engage in all phases of technology and process implementation, including post-implementation support.
• Change Management & Training
• Lead change management efforts for new processes and technology implementations.
• Develop training materials and user adoption programs.
• Conduct workshops and training sessions for Consulting professionals and support teams.
• Vendor & Stakeholder Management
• Serve as the primary operational liaison between Consulting Operations Leader, IT, and external vendors.
• Build relationships with key stakeholders to understand operational challenges and prioritize improvement initiatives.
• Lead technology pilot programs by coordinating testing, measuring business impact, gathering stakeholder feedback, and developing recommendations for implementation and broader adoption.
• Coordinate with external vendors on product enhancements and implementation initiatives.
• Other duties as assigned within the scope of the role and practice.

Requirements:

• Bachelor's degree in accounting, business, information systems, technology, or a related field required
• Minimum of three years' experience in a public accounting environment, at least one of which has been spent at Elliott Davis
• Manager preferred
• Strong understanding of practice line
• Fundamental knowledge of technology
• Understanding of project management methodologies and change management strategies
• Excellent communication and stakeholder management abilities
• Strong ability to lead cross-functional initiatives through influence, collaboration, and relationship building

WHY YOU SHOULD JOIN US

We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater. That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being:

• generous time away and paid firm holidays, including the week between Christmas and New Year's
• flexible work schedules
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
• first-class health and wellness benefits, including wellness coaching and mental health counseling
• one-on-one professional coaching
• Leadership and career development programs
• access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally

ADA REQUIREMENTS The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements While performing the duties of this job, the employee is:

• Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
• Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Cognitive/Mental Requirements While performing the duties of this job, the employee is regularly required to:

• Use written and oral communication skills.
• Read and interpret data, information, and documents.
• Observe and interpret situations.
• Work under deadlines with frequent interruptions;
• Interact with internal and external customers and others in the course of work.