Tax Support Specialist — Help Millions File On Time

Intuit; Lewisville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through tax filing steps.
• Troubleshoot software issues and escalate complex cases.
• Document interactions and research solutions using knowledge bases.
• Stay current on tax changes and share insights with product teams.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to