Tax Support Specialist — Guide Filing & Troubleshoot

Intuit; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions and escalate complex cases. In a collaborative, learning-focused culture, you’ll stay current on tax changes and share customer insights with product teams, helping millions

Responsibilities

• Answer tax and product questions by phone, chat, or email.
• Guide users through filing steps and troubleshoot software issues.
• Research solutions using Intuit's tools and knowledge bases and document interactions.
• Escalate complex cases to specialists.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions and escalate complex cases. In a collaborative, learning-focused culture, you’ll stay current on tax changes and share customer insights with product teams, helping millions