Tax Site Coordinator

International Rescue Committee; California; Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

403(b) retirement plan

Job summary

The International Rescue Committee (IRC) Sacramento is seeking a Tax Site Coordinator to support the National VITA program by coordinating tax preparation services for 4,000 taxpayers nationwide and 150 locally. The role focuses on supervising volunteer tax preparers, ensuring quality, and delivering friendly client service during the January–April tax season.

Under supervision of the Financial Empowerment Center Program Manager, you will train volunteers, manage site operations, and ensure IRS

Qualifications

• Undergraduate degree in finance or accounting or equivalent experience.
• Experience as a VITA volunteer preferred.
• Experience with personal income tax preparation preferred.

Responsibilities

• Oversee day-to-day operations of the VITA site during tax season (Jan–Apr 2025).
• Create scheduling system for client appointments at each site.
• Provide technical support to volunteer tax preparers.
• Supervise virtual and in-person volunteer tax preparers.
• Ensure compliance with IRS and VITA program policies and IRC policies.
• Conduct quality reviews and electronically file tax returns.

Skills

Customer service

Communication

Leadership

Volunteer management

Attention to detail

Education

Undergraduate degree in finance or accounting

Experience mix of education/work

Tools

TaxSlayer

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.This position is open to candidates with existing work authorization in the location where the position is advertised.IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.Job Overview:The IRC in Sacramento’s Financial Capabilities department supports English Language Learners and low- to moderate-income individuals in building their knowledge and skills in navigating US financial systems. As part of this aim, the IRC has facilitated the Volunteer Income Tax Assistance Project, providing free tax preparation services for these community members.Under the supervision of the Financial Empowerment Center Program Manager, the Tax Site Coordinator supports the coordination and day-to-day administration of the IRC’s National Volunteer Income Tax Assistance (VITA) program in Sacramento, California. IRC’s goal is to assist 4,000 taxpayers nationally, and 150 locally, in preparing their returns in a safe, culturally and linguistically appropriate manner.Major Responsibilities:Oversee the day-to-day operations of the IRC’s Volunteer Income Tax Assistance (VITA) site during tax season (January – April 2025), including but not limited to:Creation of scheduling system for client appointments at each siteCoordinating and providing technical support to volunteer tax preparersSupervision of virtual and in-person volunteer tax preparersProviding customer service to taxpayers, as neededConducting quality reviews and electronically filing tax returns;Schedule customers for tax preparationFacilitate the launch of the VITA program including but not limited to:Recruitment and vetting of tax preparer volunteersSolidifying each site’s plan for tax intake and document collectionTrain volunteers on tax preparation processConduct outreach for VITA programComplete the IRS Link and Learn tax training at the Advanced level as well as the Site Coordinator Training;Assist with data collection and reporting;Ensure compliance with IRS and VITA program policies and procedures, as well as IRC policies;Other duties as assignedJob Requirements:Undergraduate degree in finance, accounting, or a related field; or mix of equivalent years of related work experience and education preferred;Previous experience as a VITA volunteer strongly preferred;Previous experience with personal income tax preparation strongly preferred;Experience in a non-profit organization preferred;Excellent customer service skills, including experience working with a diverse client base;Strong written and verbal communication skills, including the ability to make presentations as well as the ability to supervise a large, diverse group of volunteers;Strong organizational skills and high level of attention to detail;High level of computer literacy; familiarity with TaxSlayer software highly preferred;High level of comfort, functioning and effectiveness in multi-cultural and multi-disciplinary teams;Strong commitment to economic empowerment of low-income and underserved populations;Excellent written and verbal English;Position Reports to: Financial Empowerment Center Program ManagerPosition directly supervises: Interns and volunteersIndirect Reporting: Site DirectorOther Internal and/or external contacts:Internal: IRC program staff, interns and volunteersExternal: Community partners and economic empowerment programs.Working Environment:This role has a hybrid work environment with a mix of virtual and in-office days. The current hybrid schedule may change. The schedule includes:Virtual Work: Some days will be fully remote, allowing you to work from home.In-Office Work: Certain days will require you to be present in our main office; Standard, professional office environment;Some evening and weekend work hours will be required;Home internet requiredCompensation: (Pay Rate: $32.15/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.Cookies: https://careers.rescue.org/us/en/cookiesettingsBenefits: Employees are eligible for a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), paid sick leave in accordance with policy, and access to the Employee Assistance Program (EAP), which provides confidential counseling and mental health support for employees and their families.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.