Tax Expert - Local Branch

Intuit Inc.; Murfreesboro (TN); On-site; USD 74,611,000 - 111,751,000; Full time

Benefits offered by this job

401(k) Matching

Paid sick time

Employee Stock Purchase Plan

E&O Insurance

Employee Assistance Program

Discounts on Intuit products

Free TurboTax copy

Marketing support

Job summary

Intuit Inc. is seeking TurboTax Local Service Experts to provide on-site tax preparation and personalized tax advice at a local TurboTax location in the United States.

You will work with a team of financial experts and help clients navigate personal and business tax needs, while growing the local client base and partnering with marketing resources. You will be a trusted guide, handling a range of tax scenarios from W-2 filings to complex business income and amendments, with opportunities to

Qualifications

• EA/CPA or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred.
• Active PTIN required by law to file taxes.
• Minimum of 3 years of paid experience filing 30+ federal/state 1040 returns per season using professional tax software.
• Willing to upsell into bookkeeping, payroll, business tax advisory with training.

Responsibilities

• Provide hands-on tax expertise and complete preparation for TurboTax clients, including simple to complex scenarios.
• Be a proactive community ambassador to grow local TurboTax client base through outreach and events.
• Serve as a bridge to Intuit ecosystem, connecting clients with bookkeeping, payroll, financial planning services.
• Build long-term relationships and deliver end-to-end Intuit experience with cross-team collaboration.
• Deliver best-in-class customer experience and effective tax planning advice.

Skills

Enrolled Agent / CPA / Attorney

PTIN active

Tax preparation experience

Upskilling into tax advisory

Onsite work readiness

Training willingness

Uniform compliance

Community marketing mindset

Bilingual (English/Spanish)

Holistic tax advisory experience

Education

EA/CPA/Attorney credential

PTIN required

Tools

Tax preparation software

CRM tools

Job description

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”

About the Role:

In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products.

Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock‑step with the right experts to deliver a seamless, end-to-end Intuit experience.

Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments.

Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long‑term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community.

This role is nonexempt and requires onsite presence at a TurboTax location in the United States.

What You’ll Do:

Provide Tax Expertise - Give hands‑on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language.

Be a Proactive Community Ambassador

Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass‑roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long‑term clients. Organize and lead local events such as financial literacy workshops, community pop‑ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness.

Champion the Full Intuit Ecosystem

Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year‑round support.

Build Relationships

Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long‑term trust that turns a one‑time transaction into a loyal, multi‑year relationship.

Deliver a Best in Class Customer Experience

Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state‑of‑the‑art video communication tools. Address client inquiries while helping them overcome tax‑related challenges.

What You Get:

As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including:

401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program

discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth‑minded professionals and marketing support

Key Qualifications

Who You Are:

• EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred.
• Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software. Familiarity with Circular 230
• Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit
• Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season
• Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency‑based up‑skilling, cross‑training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time
• Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing

Attributes & Skills:

• Passionate about empowering customers and helping them overcome the complexities of taxation.
• Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
• Entrepreneurial and self‑driven with a business ownership mindset to grow your customer portfolio.
• Exceptional customer service skills, high empathy, and a friendly, professional demeanor.
• Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts.
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced environment independently while managing multiple priorities.
• Proficient with technology, including tax preparation software and CRM/sales tools.

Additional Requirements:

• Must reside within the United States.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.

California (Bay Area): $27.00 - $41.00

Southern California: $27.00 - $41.00

Colorado: $26.00 - $39.00

Hawaii: $27.00 - $41.00

Illinois: $26.00 - $39.00

Maine: $23.50 - $35.00

Maryland: $26.00 - $39.00

Massachusetts: $29.50 - $34.47

Minnesota: $23.50 - $35.00

New Jersey: $27.00 - $41.00

New York: $27.00 - $41.00

Ohio: $23.50 - $35.00

Vermont: $26.00 - $39.00

Virginia: $26.00 - $39.00

Washington: $27.00 - $41.00

Washington, DC: $26.00 - $39.00

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.