Tax Customer Service Representative II (Experienced)

MCI; Killeen (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers in Killeen, Texas is seeking dedicated individuals for a tax professional position. You will provide expert tax advice, leveraging comprehensive training to assist clients with their tax-related queries. The ideal candidate is a proactive communicator with a high school diploma and an active tax certification like EA or CPA. The role offers competitive compensation, benefits, and growth opportunities in a collaborative work environment.

Qualifications

• Must be 18 years of age or older.
• Active PTIN (Preparer Tax Identification Number) required.
• Recent experience preparing federal and state individual 1040 tax returns.
• Strong verbal and written communication skills.

Responsibilities

• Provide personalized tax advice to clients via various communication platforms.
• Translate complex tax laws into understandable language.
• Research tax-related inquiries efficiently.
• Maintain accurate documentation of client interactions.

Skills

Communication skills

Critical thinking

Customer service orientation

Technology proficiency

Education

High school diploma or equivalent

Enrolled Agent (EA) or Certified Public Accountant (CPA) credential

Tools

Computer systems

Job description

POSITION OVERVIEW

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a highly motivated individual with excellent communication skills and a passion for helping others? Join our team and become a trusted resource for clients seeking expert tax advice and support. In this role, you’ll provide clear, accurate, and personalized guidance on a wide range of tax-related topics. With our industry-leading training programs, you’ll gain the tools and knowledge needed to thrive and grow as a tax professional.

POSITION RESPONSIBILITIES

• Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms.
• Translate complex tax laws and technical terms into easy-to-understand language for clients.
• Utilize government websites, professional resources, and internal tools to research and deliver accurate answers.
• Apply company policies, procedures, and best practices to resolve tax‑related inquiries efficiently.
• Maintain detailed and accurate documentation of all client interactions and case resolutions.
• Stay current on federal and state tax laws, regulations, and industry trends.
• Collaborate with team members and share knowledge to continuously improve service quality.
• Identify opportunities to educate clients on tax‑saving strategies and available deductions or credits.
• Escalate complex or sensitive issues to appropriate internal departments when necessary.
• Uphold the highest standards of data privacy and client confidentiality.

CANDIDATE QUALIFICATIONS

It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
• Active PTIN (Preparer Tax Identification Number).
• Ability to obtain any required state licenses, certificates, permits, or bonds.
• Recent experience preparing federal and state individual 1040 tax returns.
• Strong proficiency with technology and computer systems.
• Reliable, hardwired internet connection (or willingness to obtain one).
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional, friendly, and reassuring demeanor.
• Ability to work independently in a fast‑paced, dynamic environment.
• Strong critical thinking, research, and problem‑solving skills.

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.