Tax Compliance & Collections Officer I (Hybrid)

State of North Carolina; Elizabeth City (NC); Hybrid; USD 49,000 - 80,000; Full time

Job summary

The North Carolina Department of Revenue seeks a Revenue Officer I (NS) to join the Elizabeth City Service Center. The role combines remote and on-site work in a hybrid schedule, with duties to educate taxpayers, determine liabilities, and set payment plans while enforcing compliance.

Ideal candidates have a bachelor's degree in a related field, basic knowledge of tax admin, and comfort using Word and Excel. Travel within an assigned territory is required, with occasional overnight stays.

Qualifications

• Basic knowledge of principles of business administration related to reporting and/or calculating tax.
• Basic skills using Microsoft Word and Excel.
• Access to reliable transportation and a valid driver’s license is necessary.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws.
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers.
• Communicate via telephone with taxpayers to assist and resolve routine matters and complete special projects.
• Utilize legal remedies to collect liabilities or secure returns.
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution.
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data.
• Travel to taxpayer locations within an assigned territory with limited overnight travel.

Skills

Basic knowledge of business admin

Microsoft Word

Microsoft Excel

Driver's license and reliable vehicle

Education

Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field

Tools

Microsoft Word

Microsoft Excel

Job description

The North Carolina Department of Revenue seeks a Revenue Officer I (NS) to join the Elizabeth City Service Center. The role combines remote and on-site work in a hybrid schedule, with duties to educate taxpayers, determine liabilities, and set payment plans while enforcing compliance.

Ideal candidates have a bachelor's degree in a related field, basic knowledge of tax admin, and comfort using Word and Excel. Travel within an assigned territory is required, with occasional overnight stays.