Tasting Room Manager On Duty (MOD)

Wente Family Estates; Livermore (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Wente Family Estates in Livermore, California is seeking an experienced Manager on Duty (MOD) to enhance guest service and operational excellence. This role focuses on leading the team, making timely decisions, and optimizing the tourist experience.

The MOD will not take tables or be assigned sections, emphasizing a commitment to guest relations and service standards. Strong leadership, hospitality expertise, and professionalism are critical for this position.

Qualifications

• Proven leadership skills in a hospitality environment.
• Strong understanding of guest experience management.
• Ability to make real-time decisions effectively.

Responsibilities

• Oversee guest experience across the estate.
• Lead and support the team to ensure operational excellence.
• Maintain service standards and optimize guest flow.

Skills

Leadership

Hospitality expertise

Business acumen

Job description

This role partners closely with Wine Sales Ambassadors and support staff to maintain service standards, optimize guest flow, and drive a seamless, elevated experience across the estate. The MOD serves as the primary leader on the floor, responsible for real-time decision‑making, team alignment, and operational execution.

The MOD is not assigned a section and is not permitted to take tables while acting as Manager on Duty. This role is dedicated to overseeing the full guest experience, supporting the team, and ensuring operational excellence.

The MOD is expected to demonstrate strong leadership, hospitality expertise, and business acumen while upholding the highest standards of professionalism and representing Wente Family Estates.

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