Tasting Room Experience Lead

Oliver Winery; Bloomington (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Oliver Winery in Bloomington, IN is seeking a full-time Tasting Room Lead to oversee daily floor operations, act as a Level II Keyholder, and support events and onboarding. This on-site role emphasizes guest experience, coaching peers, and ensuring standard procedures are followed across the tasting room floor.

The position requires strong multitasking, organization, and a passion for wine, with schedule flexibility including evenings and weekends.

Qualifications

• High School Diploma/GED or Associate’s Degree required.
• Minimum of two years of customer service or retail experience required.
• Prior experience training or coaching peers preferred.
• Must be at least 21 years of age due to the nature of the business.

Responsibilities

• Serve as a Level II Keyholder and perform opening/closing duties.
• Coordinate and execute reserved experiences and guest services.
• Provide on-floor coaching to teammates on standards.
• Support events with on-site keyholder presence and logistics.
• Assist with administrative tasks for hospitality and retail operations.
• Flag issues to management and help maintain service quality.

Skills

Customer service

Retail experience

Coaching peers

Guest engagement

Education

High School Diploma/GED

Tools

POS system

Job description

Oliver Winery in Bloomington, IN is seeking a full-time Tasting Room Lead to oversee daily floor operations, act as a Level II Keyholder, and support events and onboarding. This on-site role emphasizes guest experience, coaching peers, and ensuring standard procedures are followed across the tasting room floor.

The position requires strong multitasking, organization, and a passion for wine, with schedule flexibility including evenings and weekends.