Tasting Room Attendant-SE Portland Location

Smith Teamaker, LLC; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Job summary

Smith Teamaker, LLC is seeking Tasting Room Attendants for our Portland Airport location during the holiday season. Shifts include early mornings, mid days, and evenings, with weekend work common. Pay is $18 per hour plus tips.

You’ll deliver warm, knowledgeable guest service, craft beverages and food items, maintain a clean space, handle POS transactions, and follow safety standards. Experience in customer service preferred; OLCC certifications desirable.

Qualifications

• Experience in customer service, café, retail, or hospitality roles.
• Strong communication and guest engagement skills.
• Ability to learn product knowledge quickly.
• Reliable and professional in prior roles.
• Ability to lift 25 lbs and stand for extended periods.
• Valid Food Handler’s and OLCC certifications (or willingness to obtain).
• Enthusiasm for Smith Teamaker culture and guest experience.

Responsibilities

• Welcome guests with warmth and a customer-first attitude.
• Engage guests with product recommendations and tea education.
• Act as a concierge for local businesses and attractions.
• Provide clear, informed answers about products and offerings.
• Operate the POS system and handle transactions accurately.
• Maintain health, sanitation, and safety standards on shift.
• Support overtime, events, and occasional demos as needed.

Skills

Customer service

Guest service

Communication

Reliability

Teamwork

Tools

POS systems

Job description

We are seeking to add Tasting Room Attendants to our Portland Airport location for the holiday season! We’ll have early morning, mid day, and evening shifts–most will also include weekends. Pay is $18 plus tips! Please see more below.

General Summary

The Tasting Room Attendant plays a key role in delivering the Smith Teamaker experience. As a frontline ambassador of the brand, this role provides warm, knowledgeable guest service; crafts artisan beverages and food items; maintains clean and inviting spaces; and upholds safety and service standards. Tasting Room Attendants bring the Smith culture to life through every interaction and help ensure that each guest leaves feeling welcomed, cared for, and inspired.

Primary Responsibilities

Guest Experience

• Welcome all guests with warmth and a customer-first attitude.
• Engage guests in product recommendations, tea education, and menu guidance.
• Act as a concierge for local businesses, attractions, and neighborhood partners.
• Provide clear, informed answers to customer questions about products and offerings.
• Maintain knowledge of current promotions, product launches, and tasting room offerings.

Service & Beverage Preparation

• Prepare handcrafted beverages and food items according to Smith Teamaker specifications.
• Follow recipes, preparation guidelines, and presentation standards with consistency.
• Maintain proficiency in all menu items and tasting room offerings.

Safety, Compliance & Cleanliness

• Adhere to all health, sanitation, and safety protocols.
• Maintain valid Food Handler’s and relevant certifications at all times.
• Execute daily and weekly cleaning schedules thoroughly and consistently.
• Follow all product handling, storage, and temperature guidelines.

Retail & POS Responsibilities

• Operate the POS system accurately for transactions, returns, and exchanges.
• Follow proper cash-handling procedures in alignment with established SOPs.
• Stay informed about current sales, promotions, and retail policies.

Team Support & Professionalism

• Work collaboratively and respectfully with fellow Teamakers.
• Foster a positive, solutions-oriented attitude during all shifts.
• Follow verbal and written directions with accuracy and attention to detail.
• Demonstrate flexibility to support occasional overtime, events, demos, and short-notice needs.
• Maintain punctuality, reliability, and a consistent weekly schedule.

Qualifications

• Experience in customer service, café, retail, food service, or hospitality roles.
• Strong communication skills and an authentic desire to engage with guests.
• Ability to learn quickly and retain product and recipe knowledge.
• Demonstrated reliability and professionalism in previous roles.
• Ability to lift 25 lbs unassisted and remain on feet for extended periods.
• Ability to follow verbal and written instructions accurately.
• Valid Food Handler’s and OLCC certifications (or willingness to obtain upon hire).
• Enthusiasm for Smith Teamaker’s culture, mission, products, and guest experience.

Preferred

• Previous experience in beverage preparation (tea, coffee, café, or culinary environment).
• Familiarity with POS systems and basic cash-handling procedures.
• Interest in tea education, artisan beverages, or specialty food & drink.
• Experience working in a fast-paced service environment with high guest interaction.

Key Competencies

• Guest Service & Hospitality
• Product Knowledge & Curiosity
• Consistency & Execution
• Communication & Teamwork
• Attention to Detail
• Professionalism & Reliability