Tasting Room Attendant

Cooper's Hawk Winery; Surprise (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dining discount 50%

Wine discount 40%

Medical & Dental Insurance

401(k) matching

Flexible schedules

Paid time off

Wellness program

Wine education

Job summary

Cooper’s Hawk is seeking a personable Tasting Room Attendant to engage guests with wine knowledge and welcoming hospitality. You will guide visitors through our wines, retail items, and Wine Club perks while representing a premium guest experience.

Applicants should be comfortable speaking about wine, be flexible with schedules, and able to multitask in a lively environment. Prior restaurant/retail experience is preferred; must be 21+ and enjoy teamwork.

Qualifications

• Experience in restaurants, retail or wine environments preferred.
• Comfort speaking to guests about wine and the Wine Club.
• Ability to multitask in a fast-paced environment.
• Able to stand for long periods and lift up to 40 pounds.

Responsibilities

• Provide friendly conversations and product knowledge to guests.
• Guide guests through wines and retail offerings.
• Promote Cooper’s Hawk Wine Club benefits and memberships.
• Support station readiness and maintain a clean, stocked area.

Job description

At Cooper’s Hawk, our Tasting Room Attendants do more than pour wine. They turn each tasting into a meaningful moment through friendly conversation, product knowledge, and genuine hospitality. With a passion for food, wine, and people, they guide guests through our wines and retail offerings while inviting them to become part of our Wine Club community. Every interaction is a chance to deliver an experience guests will remember and want to return to.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Spending Accounts- Health and Dependent Care
• Health Savings Account
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career GrowthFlight Plan
• Team Member Rewards, Tenure Recognition and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Learn our food, wine, and retail offerings so you can confidently guide each guest
• Prepare your station for service and keep it clean and stocked
• Study Cooper’s Hawk menu, retail items, and wines that are offered to our guests.

Own What You See: Take Responsibility, jump in, and do what needs to be done.

• Restock and maintain product displays
• Support the team with tasks like carryout orders and guest service in other areas when needed

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Communicate with team members to deliver smooth and memorable service
• Follow steps of service and assist in daily operations

Make It Personal: Be genuine, listen well, and tailor each experience.

• Welcome every guest warmly and answer questions about wine, food, and our Wine Club
• Proactively build relationships with guests and create memorable moments.
• Use your knowledge of the Wine Club to invite and inform guests of the perks and benefits of joining our community of members.

Add a Touch: Go beyond the expected to create memorable moments.

• Share the story of Cooper’s Hawk and invite guests to join our Wine Club
• Introduce tastings and special retail items to enrich the guest experience

What You Will Bring

• At least 21 years of age
• Experience in restaurants, retail, or wine environments preferred
• Comfort speaking to guests about wine and the Wine Club
• A passion for hospitality and creating memorable guest experiences
• Ability to multitask in a fast-paced environment
• Ability to stand for long periods and lift up to 40 pounds
• Flexible availability including weekends and some holidays

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.