Task Manager at cFocus Software Incorporated Washington DC

cFocus Software Incorporated; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

A technology consulting firm in Washington, DC, is seeking a Task Manager to support the US Department of Transportation. The role entails managing helpdesk support, coordinating with teams, and overseeing specific tasks within projects. Candidates should possess a master's or bachelor's degree in a relevant field, PMP certification, and over 10 years of task management experience. This position requires an active Secret clearance.

Qualifications

• 10+ years of Task Management experience.
• Experience managing helpdesk support.
• Ability to prepare and update Project Management Plans.

Responsabilités

• Manage Tier 1, Tier 2, and Tier 3 Helpdesk support.
• Coordinate with DOT Federal/Contractor teams.
• Track progress, identify risks, and communicate with stakeholders.

Connaissances

Project Management

Task Management

Risk Assessment

Stakeholder Communication

Formation

Masters or Bachelor's degree in Business Administration, Project Management, Computer Science, or related field

Project Management Professional (PMP) certification

Description du poste

Task Manager job at cFocus Software Incorporated. Washington DC. cFocus Software is seeking a Task Manager to join our program supporting US Department of Transportation in Washington, DC. This position requires an active Secret clearance

Qualifications:

• Masters or Bachelors degree in Business Admministration, Project Management, Computer Science, or a related field
• Project Management Professional (PMP) certification
• 10+ years of Task Management experience

Duties:

• Manage Tier 1, Tier 2, and Tier 3 Helpdesk support.
• Coordinate with DOT Federal/Contractor teams to resolve customer Helpdesk requests
• Oversee specific tasks or activities within a project or program.
• Coordinate with team members to ensure tasks are completed according to schedule and quality standards.
• Track progress, identify risks, and communicate with stakeholders to ensure successful task completion.
• Preparation and update of Project Management Plans
• Weekly/Bi-weekly Status Reporting
• Ad Hoc Status Reporting
• Monthly Project Cost Reporting
• Sprint Schedule Reporting
• Earned Value Management Reporting, where appropriate
• Technical Interchange Meetings
• Participation in the development of a Risk Mitigation Plan
• Creation and management of the Project Requirements Traceability Matrix (RTM)
• Creation and management of the Project Risk Register
• Providing information as needed for information security solutions and certification.
• Assistance to annual security assessment inquiries in coordination with the Government.
• Analysis on issues to determine resolutions and communication to customers and users
• Update on user manuals, videos, and other training and support materials as needed
• Interface with business owners for assistance with system and reporting as needed
• Interface with DOT ITSS and other DOT service providers to identify and troubleshoot
• issues
• Monthly reporting on O&M activities