Task Force General Manager-203500

Central Park Commons; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Job summary

ESA Management, LLC oversees property operations across assigned Extended Stay hotels to ensure profitability, guest satisfaction, and adherence to company standards. This role provides leadership in the absence of the GM and coordinates staff to maintain service levels.

The position supports regional initiatives, training, and auditing, while driving sales and operating metrics. Extensive travel and cross-property collaboration are core aspects of the role.

Qualifications

• Minimum of one year of property level, General Manager, Hotel Manager, or AGM experience.
• Strong to expert working knowledge of ESA systems, policies, and procedures.
• Strong analytical and understanding of financial reporting procedures.
• Must be in good standing and have strong performance reviews as a current General Manager or Assist Manager.

Responsibilities

• Provide leadership and direction for a specific hotel in the absence of the General Manager or District Manager.
• Work with regional leadership to identify opportunities requiring coaching and mentoring.
• Demonstrate commitment to guest and employee satisfaction.
• Coach and support property management on the customer-centric service culture of ESA.
• Provide direction to maximize revenues and EBITDA.
• Train and guide operations systems including Medallia, payroll (ADP), Verian and ESU.
• Monitor guest balances, direct bill receivables, and reconcile accounts.
• Manage labor standards and property expenses to maximize profitability.
• Coordinate with Sales, Revenue Management, and Operations for property initiatives.
• Motivate, recruit and train employees to standards.
• Oversee staff records and payroll.
• Perform duties across hotel operations as needed.
• Resolve guest-related issues in line with company goals.
• Conduct internal audits and property reviews.

Skills

General Manager experience

Analytical skills

Financial reporting

Education

Bachelor's degree in related field (business)

Tools

Medallia

ADP

Verian

ESU

Job description

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

ORGANIZATION AND TIME MANAGEMENT SKILLS

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

COMPUTER SKILLS

Highly functional knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software, and property management system.

TRAVEL DEMANDS

While performing the duties of this job, the employee is regularly required to travel by air and by automobile and be away from home for periods of several weeks. Must be able to drive automobile and fly in commercial air flights.

LANGUAGE SKILLS

Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write fluently in English using email or similar tools. Ability to effectively present information in one on one and small group situations to guests, other managers, and employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position also requires that the employee regularly stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

Position requires off-duty availability which may interrupt sleep and/or personal time.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS

• Minimum of one year of property level, General Manager, Hotel Manager, or AGM experience.
• Must possess strong to expert working knowledge of ESA systems, policies, and procedures.
• Must possess strong analytical and understanding of financial reporting procedures.
• Must be in good standing and have strong performance reviews as a current General Manager or Assist Manager.

PREFERRED QUALIFICATIONS

• Bachelors Degree in related field including business, hospitality, or similar
• Three to Five years of property level experience as a General Manager, AGM or similar hotel experience.

Job Description

POSITION PURPOSE AND SUMMARY

Deployed to perform special task or specific projects within a district or region. Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics. Provides leadership and direction as a relief General Manager at various Extended Stay Hotels to provide interim coverage for General Manager's or acting District Manager's position. Coordinates, directs and manages the staff and day-to-day hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Participates in hotel sales and lead generation efforts in compliance with current guidelines for General Managers. Assists in the selection and training of the General Manager, District Managers and other key positions within assigned district or region. May also be assigned to lead or manage regional initiatives including recruitment, training compliance, hotel operations audits, and other similar activities.

MAJOR / KEY JOB DUTIES

• Provides leadership and direction for a specific hotel in the absence of the General Manager or District Manager. Will share Manager On Duty responsibilities during off hours with AGM/GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM/GM.
• Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
• Coach and support property management and associates on the customer centric service culture of ESA.
• Provide direction and leadership to maximize revenues and flow through to EBITDA.
• Provide training and guidance operations systems including Medallia, payroll (ADP), Procurement (Verian), ESU, and other similar systems.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Explains and manages financial activities. Reconcile all financial accounts.
• Manage to defined labor standards and property level expenses to achieve maximum profitability.
• Partner with local Triangle Team (Sales, Revenue Management, and Operations) to coordinate and implement sales and marketing activities of the property.
• Motivate, recruit and trains employees in accordance with company standards.
• Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and payroll.
• Performs duties in all aspects of hotel operations whenever needed.
• Resolves guest related issues in a manner consistent with the company's goals and objectives.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
• Communicates all policies and procedures to entire staff. This position is the first contact for guest and personnel issues.
• Inspects and documents repairs and cleanliness of property with Assistant General Manager/Hotel Manager/General Manager and Maintenance to ensure issues are completed in a timely manner.
• Assists with all aspects of management turnover to ensure a smooth & seamless transition.
• Conducts Internal Audits & Property Reviews whenever necessary.
• Explores specific areas of concern as directed by regional leadership or other hotel support center departments.
• Be responsible for timely completion of all properties assignments and projects.
• 85 - 90% travel will be required.

OTHER DUTIES

SUPERVISORY RESPONSIBILITIES: Manages property staff that could include Asst General Managers, Team Leads and 10 -- 15 line level associates. Has interim responsibility for the overall direction, coordination and evaluation of this hotel or district (as needed).

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, reporting, completion of the Property Management Reporting Schedule, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Progam offering discounts to major companies

Compensation

Pay Ranges

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Compensation

70,000-75,000 Annually

Location(s)

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Extended Stay America

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