Targeted Case Manager

Yellowstone Boys and Girls Ranch; Polson (MT); On-site; USD 42,000 - 48,000; Full time

Job summary

Yellowstone Boys and Girls Ranch in Polson, Montana seeks a Targeted Case Manager to coordinate wrap-around services for youth and families. You will advocate, assess needs, refer to resources, and collaborate with current and prospective services to develop and monitor effective service plans.

The role requires timely documentation, strong communication with schools and providers, and a commitment to ethical, trauma-informed care while supporting families toward stability.

Qualifications

• Bachelor’s degree in human services related field.
• A combination of experience and formal education may be considered in lieu of degree.
• Criminal / Child Abuse Clearance required by the State of Montana.

Responsibilities

• Advocate and guide youth and families to obtain needed services.
• Maintain contact with other service providers to meet youth and family needs.
• Research community services to identify options meeting youth needs.
• Collaborate with youth, family, and professionals to develop a treatment plan.
• Complete, update, and maintain required documentation.
• Submit and verify paperwork while maintaining PQI and program viability.

Skills

Rapport building

Boundaries & confidentiality

Multi-site work

Team collaboration

Active listening

Typing 35 wpm

Microsoft Office 365

Ethical judgment

Self-motivation

Team-first approach

Communication skills

Education

Bachelor’s degree in human services

Tools

Microsoft Office 365

Job description

Position Summary

Yellowstone Boys and Girls Ranch Targeted Case Managers manage all aspects of a youth’s case while providing critical community resources to support youth and families. Targeted Case Managers provide wrap-around support for families while working collaboratively with current and prospective services to meet any youth’s complex needs.

Starting Salary Range

$20.38 - $22.94 per hour. Salary reflects steps 1-5 of an 11-step pay schedule. The starting salary will be determined based on the applicant’s education and relevant experience.

Daily And Monthly Responsibilities

• Advocate, support, and guide youth and families in obtaining the needed services including, but not limited to, advocacy, assessing youth and family’s needs, referring to services, creating and implementing service plans, and monitoring services of the youth and family.
• Maintain contact with other service providers to ensure the unique needs of the youth and family are best met.
• Research the various services offered within the community to identify services that would best meet the unique and individual needs of youth and families.
• Collaborate the youth, the youth's family, and other professionals involved to develop a treatment/service plan that addresses the specific needs of the youth including, facilitating, and leading the treatment team meetings.
• Complete, update, and maintain all necessary documentation within the guidelines set by COA, Montana ARM's, Contracts, and YBGR Policy and Procedures.
• Complete, submit, and verify accuracy of paperwork, including but not limited to progress notes, intake paperwork, etc., while maintaining Performance Quality Improvement (PQI) and financial viability of the program.

Qualifications

Required Qualifications

• 21 years old or older
• Criminal / Child Abuse Clearance: Must pass criminal record and child abuse registry background check as required by the State of Montana.
• Education: Bachelor’s degree in human services related field of study. A combination of previous professional experience and formal education from an accredited university may be considered in lieu of degree.

Required Abilities/Skills

• Ability to relate and build rapport with youth and families therapeutically while serving as a positive role model.
• Knowledge of and ability to maintain professional therapeutic boundaries and confidentiality with youth and families.
• Possess the ability to work with youth and families in multiple settings, such as within the school, home, and community.
• Ability to work in cooperation and collaboration with the treatment team.
• Display regular, predictable, and reliable attendance at work.
• Excellent active listening skills
• The ability to complete forms within an electronic Medical Health Record System typing at least 35 words per minute while using a keyboard and mouse. (Familiarity with Microsoft Office 365 products is a plus.)
• Demonstrate sound & ethical judgment and decision-making skills.
• Demonstrate being self-motivated, self-disciplined, and diligent with forward thinking.
• Demonstrate the ability to think of their team over self and define success collectively rather than individually.
• The ability to effectively interact and communicate with others. These skills are essential for building and maintaining relationships, collaborating with colleagues, resolving conflicts, and navigating various social situations.
• Demonstrate the following values.
• Faith - is being sure of successfully achieving our mission, based upon our trust in a loving creator.
• Integrity - doing what is right, putting the needs of others above your own, and living by the highest values.
• Relationship - being committed to one another in a mutually respectful, dignified, healthy, and honoring manner.
• Stewardship is the use of any resource or talent entrusted to YBGR to fulfill the mission and values.