Taproom Host

Hendler Family Brewing Co.; Boston (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a vibrant and family-owned brewing company as a Night Shift Host! This role is perfect for those who love craft beer and enjoy creating memorable experiences for guests. You'll be the face of the taproom, providing exceptional customer service while managing seating and reservations. If you're passionate about hospitality and thrive in a fast-paced environment, this opportunity offers a chance to be part of a dedicated team that values tradition and innovation. Enjoy a lively atmosphere and the chance to contribute to a welcoming community space while developing your skills in the hospitality industry.

Benefits

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Free case of beer weekly

Qualifications

• Must be at least 18 years old with strong verbal communication skills.
• Comfortable using reservation and POS systems and managing tasks.

Responsibilities

• Provide outstanding customer service and manage seating flow efficiently.
• Maintain cleanliness and organization of the host stand and guest areas.

Skills

Verbal communication

Customer service

Time management

Teamwork

Education

High school diploma or equivalent

Tools

OpenTable

Toast POS system

DoorDash

Job description

Benefits:

1. 401(k)
2. 401(k) matching
3. Dental insurance
4. Free food & snacks
5. Health insurance
6. Paid time off
7. Training & development
8. Tuition assistance
9. Vision insurance

Job Title: Night Shift Lovejoy Taproom Host
Status: Part Time or Full Time
Reports to: Taproom Manager
Salary: $18/hour + tips

JOB DESCRIPTION & EXPECTATIONS

Night Shift Lovejoy Wharf is a lively and welcoming space where we celebrate great beer, delicious food, and community. As a Host, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests and your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation. If you love working with people and thrive in a fast-paced environment, this might be the perfect role for you!

Essential Duties & Responsibilities:

1. Provide outstanding customer service to create a welcoming and memorable guest experience.
2. Greet guests with warmth and professionalism; assist with inquiries, reservations, and concerns.
3. Manage seating flow by following rotation guidelines and occupancy limits, ensuring a balanced and efficient floor.
4. Maintain real-time updates in OpenTable, including managing empty and turning tables, and promptly notifying servers of new guests.
5. Oversee the waitlist during peak times, seating guests based on volume, availability, and party needs.
6. Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations.
7. Process takeout and retail transactions through the Toast system with accuracy, including Grubhub and phone-in orders.
8. Answer and manage incoming calls professionally, offering assistance and entering phone orders when needed.
9. Replenish retail beer and merchandise throughout the shift to ensure clean, organized, and well-stocked displays.
10. Maintain a clean, organized, and sanitary host stand and surrounding guest areas, with extra attention to high-touch surfaces.
11. Communicate effectively with the FOH and BOH teams to ensure a smooth guest flow and service experience.
12. Assist with setting up and breaking down events, and provide general support to the taproom team as needed.
13. Adhere to all safety, sanitation, and cleanliness guidelines and company policies.
14. Perform other duties as assigned to support operations and elevate the guest experience.

JOB REQUIREMENTS

Qualifications:

1. Must be at least 18 years of age.
2. Has strong verbal communication skills with a friendly and welcoming demeanor.
3. Comfortable taking on tasks as assigned by the hospitality management team to ensure daily Front of House/kitchen operations.
4. Be on time for scheduled shifts.
5. Available for nights and weekend shifts of 5 hours or more.
6. Must have Saturday and/or Sunday and some holiday availability.
7. Stand and walk for extended periods of time and lift up to 50 lbs.
8. Ability to bend, reach, twist and use your hands and arms.
9. Comfortable using reservation and POS systems (OpenTable, DoorDash and Toast experience a plus).
10. TIPS certification (Opportunity for completion will be provided if needed).
11. Reliable transportation to and from assigned work location.

ABOUT US

The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED. HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HBFCo is proud to offer the following benefits to our valued employees:

1. Medical, Dental, Vision start on day one.
2. Matching 401k after 9 months of employment.
3. Paid time off, Vacation, Sick time, Company holidays.
4. Training and industry related education.
5. Membership in Master Brewers Association of America.
6. Employee Meals.
7. Free case of our beer weekly (must be 21+ years of age).

HBFCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [e-mail].