Tampa - Application Specialist

SMC Automation Canada, LTD; Tampa (FL); Hybrid; USD 74,000 - 115,000; Full time

Benefits offered by this job

Sales Incentive Program

Company-provided vehicle with fuel & 1

Medical, dental, vision insurance

401(k) retirement savings

Paid time off & holidays

Life and disability insurance

Job summary

SMC is seeking an Application Specialist to support customers in the Tampa region, traveling regularly to implement and optimize industrial automation projects. You will act as a subject matter expert, guiding clients through design, configuration, and deployment of automation solutions and providing hands-on training to teams.

Responsibilities include collaborating with sales and engineering, maintaining CRM records, and staying current with industry trends to identify improvement

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Advanced industrial automation product and application experience with SMC or equivalent industry.
• Experience with or knowledge of competitive products and applications.
• Ability to apply and implement new high-tech products.
• Extensive SMC application knowledge or equivalent industry.
• Experience with various manufacturing products and processes (packaging, electronics, food, chemical, automotive, medical).
• Fluid Power Pneumatic Specialist Certification preferred.
• Proficient in CRM and ability to learn new programs/tools.
• Clean driving record.

Responsibilities

• Participate in monthly conference calls and share application success stories.
• Focus on identifying and closing major revenue-producing projects.
• Work with key accounts and understand buying influences and requirements for SMC products.
• Identify specifications/regulatory needs and relay them to SMC Engineers or Product Specialists.
• Provide continuous training to sales, customers, and distributors on products/applications.
• Deliver training sessions/workshops to clients’ engineering and operations teams.
• Document and monitor sales activity in SalesConnect CRM entries.
• Assist sales employees with technical presentations and events (lunch & learns, expos).
• Collaborate with clients to understand manufacturing processes and automation objectives.
• Design/configure/customize automation solutions with clients and internal teams.
• Stay updated on competitive outlook, industry trends, and best practices.
• Identify opportunities for process improvements and new automation solutions.
• Provide feedback to product development for future enhancements.
• Offer guidance on operating, monitoring, and troubleshooting automation equipment.
• Provide technical support during implementation (configuration, integration, performance).

Education

Bachelor’s Degree or equivalent work experience

Tools

CRM proficiency

Job description

Territory: Tampa

This position supports customers throughout the assigned territory and requires regular travel within the region.

PURPOSE

As an Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.

ESSENTIAL DUTIES

• Participate in monthly conference call and provide application success stories, share and distribute details to branch team

• Focus on identifying and closing major revenue producing projects

• Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.

• Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.

• Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence

• Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems

• Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry

• Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc.

• Successfully complete other duties as prescribed by sales management as necessary

• Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.

• Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.

• Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.

• Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.

• Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development

• Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.

• Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Fast paced environment (includes both office and field work)

• Travel with some extended stay away from home

• Physically capable of lifting SMC products and displays up to 50 lbs.

MINIMUM REQUIREMENTS

• Bachelor’s Degree, or equivalent work experience

• Advanced industrial automation product and application experience with SMC or equivalent industry

• Experience with or knowledge of competitive product and applications

• Demonstrated ability to correctly apply and implement our newest "high tech" products.

• Extensive SMC Application knowledge or equivalent industry

• Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.

• Fluid Power Pneumatic Specialist Certification preferred

• Proficient in CRM and the use of computers and ability to learn new programs and tools as required

• Clean driving record

• Compensation & Benefits
• The expected salary range for this position is $74,259-$114,648 annually. Actual compensation will be determined based on experience, skills, qualifications, geographic location, and other job-related factors.
• This position is also eligible to participate in SMC's Sales Incentive Program (SIP) and includes a company-provided vehicle with company-paid maintenance and fuel.
• SMC offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; 401(k) retirement savings; paid time off and paid holidays; life and disability insurance; and other employee benefits and programs.