Talent Management Operations Support Coordinator

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 33,000 - 55,000; Full time

Job summary

Brown University Health is seeking a Talent Management Operations Coordinator to provide operational, logistical, technical, and administrative support for Talent Management programs.

This role supports New Employee Orientation, Corporate Services Orientation, employee recognition and engagement programs, the Brown Health Employee Fund, and related department operations to ensure programs run smoothly and participants receive timely, accurate support.

Qualifications

• Formal degree not required; relevant education or experience considered.
• Ability to learn Workday, Microsoft Office/Microsoft 365 and shared mailbox systems.
• Strong communication, customer service, organizational, detail, follow-through and problem-solving skills.
• Experience supporting programs, events, workflows, systems, ticketing, or confidential employee services.

Responsibilities

• Coordinate logistics for New Employee Orientation and other Talent Management programs; prepare materials and assist facilitators.
• Provide first-level technical, operational, and customer support for Talent Management platforms and systems.
• Administer Brown Health Employee Fund operations with confidential, compassionate service.
• Manage inventory and resources, track supplies, and coordinate vendor orders via Workday.
• Deliver team operations support, scheduling, communications, and documentation across Talent Management.

Skills

Communication

Customer Service

Organization

Attention to detail

Follow-through

Problem-solving

Tools

Workday

Microsoft Office

Microsoft 365

Shared mailboxes

Ticketing tools

Job description

SUMMARY:

The Talent Management Operations Coordinator provides operational, logistical, technical, and administrative support for Talent Management programs, employee services, and assigned technology platforms. This role supports New Employee Orientation, Corporate Services Orientation, employee recognition and engagement programs, the Brown Health Employee Fund, and related department operations to ensure programs run smoothly and participants receive timely, accurate support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

1. 1. Program Logistical Support
   • Support the successful delivery of New Employee Orientation (NEO), Corporate Services Orientation, and other Talent Management programs by coordinating logistics, preparing materials, supporting facilitators, and assisting participants.
   • Coordinate program logistics, including room setup, technology, attendance, materials, and participant communications.
   • Maintain supplies, giveaways, signage, handouts, print materials, and facilitator resources to ensure session readiness.
2. 2. Systems Administration, Technical Support & Customer Service
   • Provide first‑level technical, operational, and customer support for Talent Management platforms and assigned online systems.
   • Provide timely first‑level support for assigned systems, including access, account updates, notifications, routine administration, and user questions.
   • Monitor tickets and shared mailboxes; resolve routine issues, elevate complex concerns, and communicate status updates clearly.
   • Maintain support logs, FAQs, job aids, procedures, reports, and testing or rollout documentation.
3. 3. Brown Health Employee Fund Administration & Support
   • Provide operational, administrative, and customer support for the Brown Health Employee Fund, ensuring timely, confidential, and compassionate assistance for employees experiencing qualifying hardships.
   • Serve as a point of contact for Employee Fund inquiries, procedures, documentation, resources, and next steps.
   • Track applications, supporting documentation, review status, approvals, and committee follow‑up activities.
   • Maintain confidential communications, records, forms, reports, summaries, and process documentation.
4. 4. Inventory, Materials & Resource Management
   • Ensure Talent Management resources are available, organized, and ready to support orientations, meetings, programs, and events.
   • Track supplies, maintain inventory records, monitor storage areas, and keep department resource lists current.
   • Identify replenishment needs and prepare giveaway materials, printed materials, facilitation supplies, event resources, and related items for use.
   • Coordinate approved vendor orders through Workday, following department purchasing procedures and maintaining appropriate documentation.
   • Track order delivery, receipt of goods, invoice and payment status, and related accounts payable follow‑up as needed.
5. 5. Team Operations & Administrative Support
   • Provide operational and administrative support that helps the Talent Management team maintain effective processes, communications, records, and shared resources.
   • Coordinate meetings, agendas, materials, notes, action items, communications, and scheduling support.
   • Maintain department documents, templates, shared resources, file structures, SharePoint or intranet content, and procedures.
   • Support recognition activities, data management, special projects, continuous improvement efforts, and other duties as assigned.

QUALIFICATIONS:

A formal degree is not required. Relevant education, training, administrative experience, customer service experience, or demonstrated aptitude may be considered. Ability and willingness to learn and use department systems, including Workday, Microsoft Office, Microsoft 365, shared mailboxes, ticketing tools, and related online resources. Skills and Aptitudes Strong communication, customer service, organizational, attention‑to‑detail, follow‑through, and problem‑solving skills. Experience supporting programs, events, workflows, systems, ticketing, customer service, or confidential employee services. Preferred Experience Familiarity with, or aptitude for learning, platforms such as AwardCo, Symplr, Workday, learning management systems, SharePoint, Microsoft365, reporting tools, or similar systems. Digital fluency, including appropriate awareness and use of AI‑enabled tools to support efficiency, accuracy, and continuous improvement Experience or demonstrated interest in supporting onboarding, employee assistance, recognition, engagement, learning, customer service, or related operational programs. Competencies Customer service and professional judgment Organization, attention to detail, and follow‑through Technology aptitude, platform learning, and problem solving Communication, collaboration, and teamwork Confidentiality, adaptability, and continuous improvement.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$24.29-$40.07

EEO Statement:

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

M-F 8:00am-5:00pm Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only LevelI Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not‑for‑profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi‑specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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