Talent Development Specialist

Equus; Santa Ana (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Equus Workforce Solutions is a leading provider of workforce development services in North America. In Santa Ana, CA, this role focuses on counseling customers, guiding job seekers through strategies, and coordinating training plans to overcome barriers to employment.

The position requires strong communication, organization, and workshop facilitation skills, with a start wage around $22.01 to $26.28 per hour.

Qualifications

• Bachelor's degree in psychology, marketing, business, HR or related fields with two+ years relevant work experience.
• Experience working with career counseling consumers in a high-volume environment, particularly in human services or workforce development.
• Strong communication and organizational skills; ability to motivate and present workshops.
• Knowledge of local labor markets and resources; ability to build referral networks.

Responsibilities

• Counsels and assists customers regarding job search strategies, career advisement and training issues.
• Advises, monitors, and tracks participation for customers to maximize program functions.
• Manages day-to-day relationship with customers, addresses concerns with action plans and documents findings.
• Maintains knowledge of occupations and career paths for effective placement and processing.
• Provides motivational support to customers during the job search process.
• Identifies training needs and facilitates training.
• Facilitates job readiness/workshops.
• Documents customer success stories and maintains records.

Skills

Communication skills

Organization

Word processing & spreadsheets

Customer service

Teamwork

Education

Bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Counsels and assists Program'scustomers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
• Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
• Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
• Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
• Provides motivational support to customers during the job search process
• Identifies training needs and ensures appropriate training
• Facilitates job readiness/search workshops
• Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
• Demonstrates effective use of the guidelines and standards of the Case ManagementModel to support the needs of the participants
• Successfully documents customer success stories internally and externally.
• Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
• Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
• Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
• Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
• Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director

Qualifications

Education/Certificates/Licenses/Registrations

• Bachelor of Art/Bachelor of Sciencein psychology, marketing, business, human resources or related fields with two plus years relevant work experience
• Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.

Qualifications

• Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely
• The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment
• A referral network with other human service agencies in the community and can provide intervention services as needed
• Knowledge of various job search strategies, resources and actions plans
• Ability to follow instructions well
• Adaptable, flexible, and a fast learner
• Creative and able to meet deadlines
• Works well under pressure and goal oriented and works well within a team concept
• Demonstrated customer service skills
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Be able to work first shift and overtime if required
• Travel when necessary

Additional Information

Start wage: $22.01

Max wage: $26.28

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.