Talent & Culture Coordinator

Rosewood Sand Hill; Menlo Park (CA); On-site; USD 41,865 - 46,507; Full time

Job summary

Rosewood Sand Hill in Menlo Park is seeking a Talent & Culture Coordinator to provide comprehensive administrative and human resources support to the department. This role includes managing the employee lifecycle, onboarding, and ensuring clear communication across teams.

The candidate should possess strong organizational skills, be detail-oriented, and have experience either in human resources or hospitality. Fluency in Spanish and English is required. The position offers a pay range of $30.39 to $33.76 per hour.

Qualifications

• 2–4 years of administrative or coordinator-level experience, preferably in HR or hospitality.
• Experience with recruitment and onboarding preferred.
• Fluent in Spanish and English.

Responsibilities

• Serve as the first point of contact for Talent & Culture associates and candidates.
• Maintain confidentiality and proper handling of sensitive employee data.
• Coordinate recruitment activities and assist with onboarding processes.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Education

Bachelor's degree

Tools

Microsoft Office

HRIS systems (ADP preferred)

Job description

The Talent & Culture Coordinator is responsible for providing comprehensive administrative, operational, and human resources support to the Talent & Culture department. This role ensures the efficient execution of Talent & Culture processes, supports the full employee lifecycle, and facilitates seamless communication across departments while delivering exceptional service to associates, candidates, and leaders.

The position requires a high level of discretion, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-driven environment. This position requires exercising independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Talent & Culture Coordination

• Serve as the first point of contact for associates, candidates, and visitors entering the Talent & Culture, ensuring a professional and welcoming experience.
• Maintain office organization, including filing systems, supply inventory, and administrative processes.
• Coordinate and distribute internal communications, including announcements, calendars, and associate-facing materials.
• Support the preparation and updating of signage, presentations, and communication boards in associate areas.
• Assist in maintaining cleanliness, organization, and presentation standards of administrative and Heart of House areas.
• Support the full employee lifecycle by assisting with onboarding, employment changes, and offboarding processes, ensuring all documentation is completed accurately and in a timely manner.
• Facilitate new hire onboarding, including completion of new hire documentation, I-9 employment eligibility verification (in compliance with federal and California law), and HRIS system entry.
• Maintain accurate, organized, and confidential employee records, including personnel files, employment eligibility documentation, benefits records, and background checks, ensuring proper handling, storage, and retention of information.
• Ensure all employee data and sensitive information are handled with the highest level of confidentiality and professionalism at all times.
• Assist with recruitment activities, including coordinating interviews, and conducting reference checks as assigned.
• Support benefits administration by assisting associates with enrollments, providing clear and timely guidance on benefits-related inquiries.
• Prepare and assist in processing Talent & Culture documentation such as Personnel Action Forms (PAFs), status changes, employment verifications, and performance review notifications, ensuring accuracy and completeness.
• Maintain accurate HRIS records and support data integrity by regularly auditing employee information and employment records.
• Assist in maintaining accurate records related to employee timekeeping, wages, and employment changes, ensuring proper documentation and follow-through.
• Support compliance efforts by ensuring Talent & Culture processes, documentation, and practices align with company policies and employment standards, including equal employment opportunity and workplace conduct expectations.
• Assist in monitoring and tracking completion of required trainings, certifications, and compliance-related activities, following up with departments as needed.
• Support associate relations by responding to inquiries in a timely, professional, and service-oriented manner, and escalating concerns appropriately.
• Assist with coordination of training sessions, employee engagement initiatives, recognition programs, and internal events.
• Prepare and maintain Talent & Culture reports, trackers, and dashboards, ensuring data is accurate, up to date, and readily available for leadership review.
• Maintain awareness of scheduling and workforce practices to support proper administrative tracking and coordination with departments.
• Ensure all Talent & Culture activities are conducted with attention to detail, consistency, and adherence to established procedures and standards.
• Support departmental and cross-functional projects as assigned by the Director of Talent & Culture.
• Assist and lead with Associate relations activities.
• Exercise independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.
• Other duties as assigned by the T&C Office.

QUALIFICATIONS

Experience

• 2–4 years of administrative or coordinator-level experience, preferably in Human Resources, hospitality, or a related field.
• Experience supporting Talent & Culture operations, recruitment, onboarding, or employee relations activities preferred.

Education

• Bachelor's degree preferred.
• Strong organizational, multitasking, and time management skills.
• Exceptional interpersonal and communication skills.
• High level of professionalism, discretion, and confidentiality.
• Ability to prioritize in a fast-paced, luxury service environment.
• Detail-oriented with strong follow-through.
• Strong problem-solving and critical-thinking skills.
• Ability to build positive relationships with associates at all levels of the organization.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with HRIS systems (ADP preferred).

Language

• Spanish-speaking required and fluency in English required.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 lbs.
• Ability to move throughout various work areas and interact with associates and guests.

KEY ATTRIBUTES

• Brand ambassador who embodies the company culture and values.
• Service-oriented mindset with strong emotional intelligence.
• Highly adaptable and proactive.
• Collaborative team player with a positive attitude.
• Demonstrates integrity and maintains strict confidentiality.
• Passionate about creating an exceptional associate experience.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: The pay range for this position is $30.39 to $33.76 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.