Talent Acquisition Manager

Citizens Bank; Westwood (MA); On-site; USD 135,000 - 173,000; Full time

Benefits offered by this job

Comprehensive benefits

Education reimbursement

Flexible work arrangements

Wellness programs

Job summary

Citizens Bank in Massachusetts is seeking a Senior Talent Acquisition Manager who will shape how we attract, assess, and hire top talent across corporate functions. You will lead a high-performing team of recruiters, partner with hiring managers, and drive TA strategy to meet evolving business needs.

This role emphasizes data-informed decisions, process optimization through AI and technology, and strong stakeholder management as you guide transformation and improve candidate experience across

Qualifications

• 8 years of progressive Talent Acquisition or related talent experience, including people leadership.
• Experience developing recruiting strategies for complex or specialized talent segments.
• Strong knowledge of recruiting, talent assessment, workforce planning, and candidate experience.
• Proven experience influencing senior leaders and cross-functional partners.
• Experience using data and market insights to improve outcomes.
• Experience leading transformation, process improvement, or technology adoption.
• Strong communication, coaching, problem-solving, and stakeholder management skills.

Responsibilities

• Leading a high-performing team focused on attracting and hiring top talent.
• Developing recruiting strategies aligned with business priorities.
• Improving processes through data, technology, AI, and best practices.
• Partnering across Rewards, HR, and business leadership.
• Leading the team through transformation and change.

Skills

Talent Acquisition

People Leadership

Data-driven decision making

Strategic Recruiting

Stakeholder Management

Education

Bachelor's degree

Tools

Recruiting technology

Job description

At Citizens, we're building a bank for the future, and that starts with hiring great people.

We're looking for more than a Talent Acquisition Manager who has the ambition to continuously learn and grow their career.This role will help strengthen how we attract, assess, and hire talent across our corporate functions, including Risk, Finance, Audit, Legal, and HR.

This leader will work closely with talent advisors (recruiters), hiring managers, and business leaders to improve hiring outcomes, enhance the candidate experience, and bring new ideas, tools, and approaches into the recruiting process. This manager will also help shape the TA strategy on how the organization successfully attracts, assesses, and secures the very best talent as the market evolves.

Talent Acquisition continues to evolve, and this role evolves with it- this person needs to be a strong talent acquisition practitioner with strong overall talent expertise, business acumen, innovation, change leadership, using data insights and emerging tech to improve business outcomes.

This person will be excited by continuous improvement, staying on top of trends and new practices, and seeing teams thrive in new ways.This strong leader understands recruiting best practices, enjoys solving problems, uses data to guide decisions, and isn't afraid to challenge outdated ways of working.

Key Responsibilities will include:

• Leading a high-performing team focused on attracting and hiring top talent.
• Developing recruiting strategies aligned with business priorities.
• Improving processes through data, technology, AI, and best practices.
• Partnering across Rewards, HR, and business leadership.
• Leading the team through transformation and change.

What We're Looking For

• A practical, curious leader who challenges outdated practices.
• Strong business acumen and a data-informed approach.
• Adaptability, resilience, and a commitment to continuous improvement.

Experience, Skills and Competencies:

• 8 years of progressive Talent Acquisition or related talent experience, including people leadership.
• Experience developing recruiting strategies for complex or specialized talent segments.
• Strong knowledge of recruiting, talent assessment, workforce planning, and candidate experience.
• Proven experience influencing senior leaders and cross-functional partners.
• Experience using data and market insights to improve outcomes.
• Experience leading transformation, process improvement, or technology adoption.
• Strong communication, coaching, problem-solving, and stakeholder management skills.

Education:

• Bachelor's degree or equivalent education and relevant experience.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is $135,000 - $173,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to budget, the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.