Tailor, Maison Madison

Join; New York (NY); On-site; USD 79,123 - 96,706; Full time

Benefits offered by this job

Commission and bonus incentives

401(k) and Roth Retirement Plan

Paid time off and parental leave

Job summary

Join in New York, NY is seeking a Tailor responsible for delivering exceptional client experiences in a luxury environment. Main duties include performing precise alterations and conducting personalized fittings, while collaborating closely with sales teams to elevate the client experience.

The ideal candidate should possess 8+ years of luxury fashion tailoring experience and demonstrate strong communication skills. The role offers competitive compensation and benefits.

Qualifications

• 8+ years of professional tailoring or alterations experience in luxury fashion.
• Strong knowledge of garment construction and luxury techniques.
• Excellent customer service and communication skills.

Responsibilities

• Deliver exceptional client experience by performing precise alterations.
• Conduct personalized fittings with clients and offer expert recommendations.
• Collaborate with sales teams to enhance client experience.

Skills

Professional tailoring experience

Communication skills

Knowledge of fabrics and construction

Customer service

Education

8+ years in luxury fashion tailoring

Tools

Industrial sewing/straight stitch machine

Blind hemmer/serger machine

Job description

The Team

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Alterations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Opportunity

As the Tailor, you are responsible for delivering an exceptional client experience by ensuring every garment reflects impeccable fit, craftsmanship, and the Hermès’ highest standards of quality. You are responsible for performing precise alterations, executing refined hand‑finishing techniques, and supporting the boutique team through expert guidance during fittings and client consultations.

You are also responsible in supporting the selling process by greeting and engaging with clients, conducting fittings, and addressing all special requests or immediate alteration needs. You will partner closely with the Made‑to‑Measure Client Development Manager on all MTM and Bespoke orders, providing consistent follow‑up and communication on project status.

All other duties as assigned by the supervisor.

About the Role

• Conduct personalized fittings with clients, offering expert recommendations that honor the garment’s design while enhancing comfort, movement, and silhouette.
• Collaborate closely with Sales Specialist and Store Management to support the selling ceremony and overall client experience.
• Communicate clearly on alteration timelines, garment readiness, and care instructions to ensure a seamless and elevated client experience.
• Provide on‑the‑spot evaluations or immediate tailoring needs when necessary to support client satisfaction.
• Understand style and fit of various garments. Maintain an up‑to‑date product knowledge of Hermès Women’s and Men’s collections seasonally.
• Demonstrate strong proficiency in operating tailor shop equipment including but not limited to industrial sewing/straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment.
• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed.
• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business.
• Demonstrate a clear understanding of client needs.
• Demonstrate thorough knowledge of the luxury retail market and competitors.
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric.
• Assist in teaching store personnel basic pressing techniques.
• Perform a full range of alterations, including hemming, tapering, resizing, shortening, lengthening, and reconstruction of complex garments.
• Execute delicate hand‑stitching and machine‑sewing techniques on luxury fabrics, including silk, wool, cashmere, leather, and specialty textiles.
• Ensure all garments maintain original construction details, proportion, and finishing.
• Conduct quality checks before and after alterations to guarantee impeccable results.
• Travel domestically and to Paris as needed to participate in trunk shows and special events, as well as MTM and Bespoke training as scheduled.

Supervisory Responsibility

No

Budget Responsibility

No

Decision Making Responsibility

Yes – ability to assess and make decisions regarding alterations of product.

About You

• 8+ years of professional tailoring or alterations experience in luxury fashion, or high‑end ready‑to‑wear.
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience.
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling, and manufacturing techniques.
• Demonstrate strong knowledge of garment construction and men’s suiting techniques in luxury.
• Strong knowledge of different fabrications and materials.
• A high level of applied tailoring skills.
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique.
• Must be able to effectively organize and track product and client information.
• Experience with computer systems and Microsoft platforms.
• Ability to lift between 0‑25 lbs. without assistance.

Compensation

The range for this position is $79,123.00 - $96,706.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Equal Opportunity Employment

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Privacy Statement

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