TACO BELL Shift Manager

VB Preferred QSR LLC; Hackettstown (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Career Advancement Opportunities

Job summary

An established industry player is seeking a dedicated Shift Leader to support the Restaurant General Manager (RGM) in running successful shifts. This role emphasizes customer satisfaction, effective team management, and maintaining high food safety standards. As a Shift Leader, you'll take ownership of the operations, ensuring that all team members are trained and motivated to deliver exceptional service. If you thrive in a fast-paced environment and are passionate about leading a team, this opportunity offers a pathway for career advancement in the dynamic food service industry.

Qualifications

• Must be at least 18 years old and pass background check and drug test.
• Strong preference for internal promotion from Hourly Champion position.

Responsibilities

• Ensure customer satisfaction and execute MIC Success Routine.
• Oversee team members and ensure food safety and quality.
• Provide feedback and training to team members.

Skills

Customer Service

Problem Solving

Teamwork

Basic Business Math

Conflict Resolution

Education

High School Diploma or Equivalent

Job description

Benefits/Perks

1. Flexible Scheduling
2. Competitive Compensation
3. Career Advancement Opportunities

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

1. Ensuring Consistent Customer Satisfaction
2. Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
3. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
4. Ensure that all employees present a neat clean appearance and wear company uniform.
5. Personally demonstrate that customer needs are the highest priority.
6. Ensure food safety, quality, and accuracy of orders.
7. Resolve customer complaints quickly while maintaining positive customer relations.
8. Greet customers with a smile, being polite and pleasant when speaking with them.
9. Work with urgency.
10. Work with management and fellow employees.
11. Cooperate with peers – work with fellow employees as part of a team, helping others when they need a hand.
12. Demonstrate a positive and enthusiastic attitude with co-workers.

Attendance

1. Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
2. Understand and use the approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

Takes action without being told, goes beyond what is simply required, and maintains a high activity level.

Developing People

1. Provide regular feedback to the RGM on the performance of Team Members.
2. Provide ongoing constructive and complimentary feedback to Team Members.
3. Actively participate in the training of Team Members.
4. Handle conflicts constructively and work with RGM to achieve resolution.

Act Like an Owner

1. Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
2. Oversee proper product preparation, rotation, portioning, cooking, and holding times.
3. Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
4. Perform other duties as required by manager.

Job Requirements and Essential Functions:

1. Strong preference for internal promotion from Hourly Champion position.
2. Must be at least 18 years old.
3. Must pass background check criteria and drug test.
4. Must have reliable transportation.
5. Able to do basic business math.
6. Able to stock shelves and coolers.
7. Able to oversee and manage subordinate employees and provide direction.
8. Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
9. Able to clean the parking lot and grounds surrounding the restaurant.
10. Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.