Tables Games Supervisor Tier II

Bear River Casino; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Bear River Casino Resort in Loleta, CA is seeking a Tables Games Supervisor Tier II to oversee the security of casino assets, supervise table games dealers, and ensure excellent guest service across the gaming floor.

The role requires two years supervising Tier I and five years in Table Games, plus an RBS certification. You will coach staff, resolve conflicts, monitor strategy tests, and maintain compliance with company policies.

Qualifications

• Two years of supervising experience at Tier I level
• Total five years in the Table Games department within past eight years
• Must pass basic Blackjack strategy test with 100% accuracy
• Must pass basic strategy test for all pit games with 95% accuracy
• Knowledge of table games math (theoretical win, hold %, house edge)

Responsibilities

• Supervise Table Games Dealers across assigned tables
• Provide coaching and corrective counseling to staff
• Maintain security of tables and assets in your pit
• Assist dealers and players to minimize dead time
• Complete dealer reviews as required
• Enforce safety and compliance policies

Skills

Customer service

Supervision

Coaching

Problem solving

Conflict resolution

Team leadership

Communication

Attention to detail

Education

RBS certification

Table Games Supervisor Tier I experience

Job description

Tables Games Supervisor Tier II# Tables Games Supervisor Tier IILoleta, CA 95551## OverviewPosition TypeFull TimeJob ShiftAnyEducation LevelNot SpecifiedTravel PercentageNoneCategoryCustomer Service## Description**Tribal Preference will be given in accordance with BRBRR Act Relating to Employment****POSITION S****UMMARY**: Table Games Supervisor responsible for the security of casino assets, customer service, and the supervision of Table Games Dealers assigned to specific table games. Complete supervision of all tables and supervisors on the gaming floor.**E****S****S****E****NTIAL DUTIES AND RESPONSIBILITIES*** Strong customer service skills.* Ability to supervise employees and offer coaching and corrective counseling.* Stay alert, in proper position, and on task at all times in your pit.* Assist dealers and players as needed to keep dead time on the tables to a minimum.* Other duties may be assigned.**AUTHORITY/S****UPERVISORY RESPONSIBILITIES**:* Ability to offer coaching, assistance, and corrective counseling to Tier I Supervisors.* The supervision and responsibility for Table Games Dealers and the security of the tables with in your designated pit.## Qualifications**Q****U****A****LIFICATIONS**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.* Must have a complete understanding and efficiency of all the expectations of a Tier I supervisor.* Must have complete knowledge of the Table Games Supervisor Manual and the Table Games Dealer Manual.* Must understand table games math like theoretical win, hold percentage, and the house edge per game.* Must know basic strategy, be able to count down a deck, know the illustrious 18, understand optimal play, and be able to count down a deck.* Must have the ability to recognize a card counter and advantage player in a reasonable amount of time.* Must be able to perform basic maintenance on pit items such as shufflers and table items.* Must have the ability to resolve conflict between dealers, supervisors, and customers.* Must have the strong skill with problem solving and come up with solutions for difficult and odd situations.* Must be willing to fairly and honestly complete dealer reviews.* Must be able to pass a basic strategy Blackjack test with 100% accuracy.* Must be able to pass a basic strategy test for all pit games with 95% or better accuracy.**E****DUCATION/EXPERIENCE**:* Must have a minimum of two (2) years supervising experience Tier I supervisors, as well as a total of five (5) years in the Table Games department.* Experience in the Table games department needs to be within the prior five (5) years, or have five (5) years of Table Games experience within the prior eight (8) years.* Table Games supervising experience at another casino may qualify for Tier II and is at the discretion of the Table Games Manager.**CERTIFICATES, LICENSES, REGISTRATIONS**:* Must provide or obtain the Responsible Beverage Service (RBS) certification and maintain during employment.**COMPUTER OPERATIONS*** Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.**L****A****NGUAGE SKILLS**:* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.**M****A****T****HEMATICAL SKILLS**:* Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.**REASONING ABILITY**:* Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.**O****T****HER SKILLS AND ABILITIES**:* Ability to operate standard office equipment (copier, fax, etc.).* Must be able to work with American Indian people and be sensitive to their culture.* Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.* Participate in proactive team efforts of Bear River Casino Resort.* Provide leadership to others through example and sharing of knowledge/skill.* Must be able to work all shifts, weekends, holidays & special events as needed.* Ability to see color and hear in a loud environment.* Ability to work late with mental clarity.* Must be able to stand for long periods of time.**P****HYSICAL DEMANDS**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**N** (Not Applicable) Activity is not applicable to this occupation.**O** (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)**F** (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)**C** (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)| | | | | | || --- | --- | --- | --- | --- | --- || **Physical Abilities** | | **Lift/Carry** | | **Push/Pull** | || Stand | C | 10 lbs or less | C | 12 lbs or less | O || Walk | C | 11-20 lbs | O | 13-25 lbs | N || Sit | N | 21-50 lbs | O | 26-40 lbs | N || Handling/Fingering | F | 51-100 lbs | N | 41-100 lbs | N || Reach Outward | O | Over 100 lbs | N | | || Reach Above Shoulder | O | | | | || Climb | O | | | | || Crawl | O | | | | || Squat or Kneel | O | | | | || Bend | O | | | | |Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.**WO****RK ENVIRONMENT**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate with loud music at times.This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the environment. Employee smoking is only permitted in designated employee areas during working hours.**A****CK****NOWLEDGMENT**:I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.Bear River Casino Resort and the Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.