Table Games Supervisor - Omaha

WarHorse Gaming; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Mask

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Omaha, LLC is seeking a Table Games Floor Supervisor to oversee daily casino floor table games and ensure compliance with regulations and internal controls. You will direct dealers, monitor activity, and manage guest interactions to uphold service standards.

The role requires 21+, a 3-year table games background, strong leadership and communication, and proficiency with MS Office and player-tracking systems. Full-time schedule includes evenings, weekends, and holidays.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Three (3) years of experience in table games operations including time as Dealer, Floor Supervisor, or Pit Supervisor.
• Strong understanding of table game rules, regulations, and internal control systems.
• Excellent organizational, leadership, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite or related software.
• Working knowledge of player tracking systems and complimentary guidelines.
• Commitment to guest service excellence and ethical conduct.

Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of table games procedures and regulatory compliance.
• Monitor game activity, wager amounts, and player behavior to identify irregularities.
• Track and document guest play including purchases, wins/losses, and average bet size.
• Maintain table inventory levels and coordinate fills/credits.
• Inspect playing cards and dice at shift start for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for staff.
• Mentor and provide feedback to team members.
• Investigate and resolve guest concerns professionally and promptly.
• Enforce safety regulations and internal controls.
• Maintain confidentiality of company, guest, and staff information.
• Collaborate with management on improvements to operations and guest experience.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Analytical skills

Organizational skills

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Player tracking systems

Job description

Table Games Floor Supervisor

Summary

Table Games Floor Supervisor
WarHorse Gaming Omaha, LLC, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Schedule varies based on property needs, including evenings, weekends, and holidays

Compensation & Benefits

• Salary Range: $27.40/hour
• Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming Lincoln

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

Accountable – To always do what’s right.

Team-Focused – For inclusive progress.

Innovative – In creating solutions.

Visionary – In our purpose and direction.

Excellence – Through learning and performance.

Position Summary

The Table Games Floor Supervisor is responsible for overseeing daily table games operations, ensuring that all activities comply with company policies, gaming regulations, and internal controls. This position provides direction and coaching to table games dealers, manages guest interactions, and supports the Casino Operations Manager in achieving departmental goals related to service quality, compliance, and profitability.

Key Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of all table games procedures and compliance with gaming regulations.
• Monitor game activity, wager amounts, and player behavior to identify irregularities or potential issues.
• Track and document guest play, including purchase amounts, wins/losses, and average bet size.
• Maintain appropriate table inventory levels and coordinate fills and credits.
• Issue and inspect playing cards and dice at the beginning of each shift for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for table games team members.
• Support ongoing team member development through mentorship, communication, and feedback.
• Investigate and resolve guest concerns in a professional and timely manner.
• Enforce all safety regulations and ensure compliance with internal controls, policies, and procedures.
• Maintain strict confidentiality of company, guest, and team member information.
• Collaborate with management to recommend improvements to table games operations and guest experience.
• Perform additional duties as assigned.

Qualifications & Experience

Required

• Must be 21 years of age or older
• High school diploma, GED, or equivalent experience
• Three (3) years of experience in table games operations, including time spent as a Dealer, Floor Supervisor, or Pit Supervisor
• Strong understanding of table game rules, regulations, and internal control systems
• Excellent organizational, leadership, and customer service skills
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office Suite or related software
• Working knowledge of player tracking systems and complimentary guidelines consistent with industry standards
• Commitment to guest service excellence and ethical conduct

Preferred

• Prior experience in a supervisory role within a regulated gaming environment

Work Environment & Physical Requirements

• Frequent standing and walking throughout the casino floor
• Ability to lift up to 25 lbs. as needed
• Exposure to noise, lighting variations, and secondhand smoke typical of gaming environments
• Regular communication with guests and team members requiring verbal, written, and interpersonal skills

Schedule - Swing Shift

This is a full-time position. Team members must be able to work varying schedules, including evenings, weekends, and holidays, based on business needs.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening as a condition of employment. Employees may also be subject to random screenings throughout employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.

TRAVEL

None

POSITION TYPE/EXPECTED HOURS OF WORK

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License required.

Other Certifications? Drivers’ License.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.