Table Games Supervisor - Omaha

WarHorse Casino; Omaha (NE); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

401(k) with Company Match

Discounted Meal Program

Job summary

WarHorse Casino in Omaha is looking for a Table Games Floor Supervisor. This full-time role involves monitoring guest play, guiding dealers, and ensuring exceptional service while adhering to all gaming regulations. Candidates must have a high school diploma, at least 3 years of related experience, and be at least 21 years old. The position offers a salary of $27.40 per hour and includes benefits such as medical coverage, 401(k) matches, and vacation time.

Qualifications

• Must be 21 years of age or older.
• Minimum of 3 years of Table Games experience, including supervisory roles.
• Ability to secure and maintain a Nebraska Gaming License.

Responsibilities

• Monitor and document guest play and transactions.
• Supervise and instruct dealers on game procedures.
• Resolve guest service issues promptly.

Skills

Strong organizational skills

Guest service excellence

Analytical problem-solving

Effective communication

Education

High school diploma or GED

Tools

Microsoft Office

Player tracking systems

Job description

Summary

Table Games Floor Supervisor

Pay: $27.40 per hour Schedule: Full-Time (flexible scheduling required) Location: WarHorse Gaming Department: Table Games

SUMMARY

The Table Games Floor Supervisor plays a key role in supporting the Table Games Department by overseeing daily operations, guiding dealers, ensuring guest satisfaction, and maintaining compliance with gaming regulations. This position is responsible for delivering an exceptional gaming experience while ensuring accuracy, integrity, and professionalism on the casino floor.

ESSENTIAL JOB FUNCTIONS

• Monitor and document guest play including wager amounts, play duration, buy‑ins, and wins/losses.

• Maintain proper table inventories and perform fills and credits as needed.

• Issue and inspect playing cards and dice at the start of each shift.

• Support personnel functions including training, development, coaching, evaluations, and corrective action.

• Supervise and instruct dealers in proper game procedures, accuracy, and service standards.

• Assist with staff scheduling and coordination of ongoing training needs.

• Resolve guest service issues promptly and professionally.

• Ensure compliance with all gaming regulations, company policies, and departmental procedures.

• Maintain confidentiality of company, team member, and guest information.

• Follow and enforce all required safety standards.

• Perform additional duties as assigned and adapt to scheduling needs based on business demand.

QUALIFICATIONS

• Must be 21 years of age or older.

• High school diploma, GED, or equivalent experience required.

• Minimum of 3 years of Table Games experience, including experience as a Dealer or in supervisory roles (Floor Supervisor, Pit Supervisor, Shift Manager Trainee, etc.).

• Strong organizational skills with exceptional attention to detail.

• Effective analytical, problem‑solving, and decision‑making skills.

• Proficiency with Microsoft Office and player tracking systems.

• Strong knowledge of table games rules, procedures, and internal controls.

• Demonstrated commitment to guest service excellence and ethical conduct.

• Ability to communicate clearly, respectfully, and professionally.

• Must be able to secure and maintain a Nebraska Gaming License and possess a valid Driver’s License.

CORE COMPETENCIES

• Guest Focus

• Initiative

• Teamwork & Collaboration

• Strong Communication

• Ethical Conduct

• Problem Solving & Analysis

• Flexibility

• Composure Under Pressure

BENEFITS

• Federal Employees Medical Coverage

• Full Insurance Package Options

• 401(k) with Day 1 Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday, and Sick Time

• Discounted Meal Program

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position may require:

• Standing and walking on the casino floor for extended periods

• Exposure to secondhand smoke

• Navigating loud or busy gaming areas

• Lifting up to 75+ lbs when necessary

• Visual accuracy for monitoring games, players, and payouts

• Handling situations requiring focus, quick decision‑making, and professionalism

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 75+ lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
1 Fluency in another language
2 Verbal communication
2 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch