Table Games Shift Manager

Hrapply; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Desert Diamond Casino in Tucson is seeking a Table Games and Poker Operations Supervisor to oversee daily operations and coach dealers and supervisors. The role emphasizes guest service, policy compliance, and efficient game pacing.

The candidate will work with managers to ensure quality and maintain a friendly casino environment, while monitoring schedules and labor costs to drive profitability.

Qualifications

• High school diploma or GED required; seven (7) years’ experience with at least three (3) years of management experience in Table Games operations.
• Must be 18 years of age or older. No felony, theft, or stealing convictions.
• Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Responsibilities

• Oversees Table Games and Poker operations, managing labor costs, table limits, and game mix.
• Greets guests and maintains a friendly atmosphere.
• Reviews schedules for Table Games and Poker.
• Coaches dealers and supervisors to improve skill levels and efficiency.
• Ensures compliance with department, casino, and regulatory policies.

Skills

Poker operations

Public relations

Table games knowledge

Interpersonal communication

English communication

Multi-tasking

Training

Supervision

Internal Controls

Education

High school diploma or GED

7 years’ experience with at least 3 years of management experience

Job description

Position Summary:

Under general supervision of the Table Games Manager, oversees Table Game and Poker operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Practices outstanding guest service, to internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
• Develops and ensures the maintenance of policies and processes for supporting all Table Games and Poker training
• Ensures Casino, and Departmental Policies and Procedures are followed
• Implants and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
• Oversees the day-to-day Table Games and Poker operations including managing labor costs, table limits, and game mix to successfully achieve a cost effective and profitable department
• Greets guests and maintains a friendly and inviting atmosphere
• Reviews daily and weekly schedules for Table Games and Poker
• Works with the Table Games Director and Table Games Manager in evaluating and coaching all dealers and supervisors to increase skill level
• Works with the Table Games Director and Table Games Manager to ensure dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal
• Ensures an open atmosphere that promotes skill enhancement
• Must be able to accurately identify the value of a guest based on the guest’s play
• Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Table Games management and other departments by taking an active role in extending outstanding guest service to that guest
• Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player
• Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as company policy dictates
• Estimates win/loss of a shift
• Ensures supplies are readily available
• Performs duties of subordinates as needed in the supervisor capacity
• Safeguards casino assets; to include cards, dice, gaming chips, etc.
• Takes disciplinary action when necessary, towards Table Games Assistant Shift Manager, Table Games Shift Managers, and Poker Floor Supervisors
• Reviews the hold percent for reasonableness
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times
• Performs other duties as required

Job Requirements:

Minimum Qualifications:

Education and Experience

High school diploma or GED required; seven (7) years’ experience with at least three (3) years of management experience in Table Games operations. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, and Certifications

• Must have knowledge of Poker operations and knowledge of all Table Games offered on property
• Ability to practice the principles of public relations and outstanding guest service
• Extensive knowledge of, and ability to deal, all table games offered by TOGE
• Extensive and complete knowledge of Internal Controls
• Knowledge of Blackjack, Three Card Poker, Fortune Pai Gow, Ultimate Texas Hold-em, and future games to be offered by the Enterprise card games
• General knowledge of the poker room operations including dealing the games Texas Hold-em, Seven Card Stud, Omaha and Omaha Hi Lo
• Knowledge of procedures and Casino floor operations
• Extensive knowledge and practice of all Title 31 requirements
• Excellent problem-solving skills and the ability to adapt quickly to changing dynamics and priorities
• Excellent verbal and interpersonal communication skills
• Ability to implement new games
• Must know basic strategy and identify warning signs of advantage play
• Ability to multi-task efficiently
• Skill in human relations, communication and supervision of assigned staff
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
• Ability to interpret a variety of instructions furnished in written and oral form
• Ability to investigate and analyze information and be able to apply what is learned to the operation
• Ability to foster a cooperative work environment
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels
• Ability to demonstrate excellence in job performance, and continually seek improvement in results
• Skill in organizing resources and establishing priorities
• Skill in the use of personal computers and related software applications

Physical Demands

While performing the duties of this job, the team member regularly is required to stand and walk; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.