Table Games Manager $70,000-$115,500/annually

Grand Casino Mille Lacs & Hinckley; Onamia (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Birthday and anniversary gifts

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a Table Games leader to supervise and develop Supervisors and Dealers. You will manage labor efficiency, ensure regulatory compliance, and maintain accurate records to support guest service excellence.

You will partner with Gaming leadership to implement promotions, budget and schedule staff, and mentor teams across properties in Minnesota. Strong casino experience and a dealer background are essential.

Qualifications

• Five (5) years Blackjack Table Games experience with minimum three (3) years in a supervisory/management role.
• Certified Dealer Training experience and dealer audition passed.
• Knowledge of pit programs including Player tracking systems.
• Working knowledge of all games dealt in the department.
• Basic computer skills (Word and Excel).
• Ability to secure Gaming Regulatory Authority (GRA) license.
• Compliance with Detailed Gaming Regulations (DGRs) and department SICS.
• Mille Lacs Band Member and American Indian preference may be exercised in hiring.

Responsibilities

• Project a positive image of the Grand Casino and Table Games department.
• Provide exceptional guest service to internal and external guests.
• Supervise and assign tasks to Supervisors/Dealers.
• Review and approve casino complimentary items.
• Adjust games spread for labor efficiency and guest service.
• Ensure compliance with laws, regulations, and policies.
• Maintain thorough records and reports.
• Assist with hiring, transfer, and evaluations of staff.
• Communicate important gaming information to leadership.
• Develop table game promotions across departments.

Skills

Table Games supervision

Guest service

Staff leadership

Compliance knowledge

Budgeting & scheduling

Education

High School diploma or GED

Tools

Word

Excel

Player tracking systems

Gaming license knowledge

Job description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

What You Get To Do

• Project a positive image of the Grand Casino and the Table Games department.
• Provide exceptional Guest service to both internal and external Guests.
• Directly supervises and assigns tasks to Supervisors and/or Dealers.
• Review and approve casino complimentary items to Guest.
• Adjust games spread to provide for optimal labor efficiency and Guest service.
• Ensure compliance with all applicable State, Federal and Tribal Gaming laws and regulations, as well as all departmental policies and procedures.
• Accountability to the highest degree for the control, discretion, accuracy and thoroughness of all records and reports.
• Assist with hiring, transfer, promote, evaluate, assign tasks and disciplinary action with all Table Games Associates in a fair and equitable manner.
• Inform Gaming leadership of important, relevant facts regarding specific players and/or major fluctuations of a game.
• Management of Table Games and staff, includes but not limited to budgeting, scheduling, training, counseling and discipline, evaluations, and development of staff members.
• Generate various operating reports as directed by Gaming executives.
• Maintain the ability to perform all job functions and duties within the department.
• Develop table game promotions and coordinate across property and departments including but not limited to, Marketing and Revenue audit.
• Perform all other duties as assigned by the Gaming Director.

What We Look For In A Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or GED equivalent.
• Minimum of five (5) years Blackjack Table Games with a minimum of three (3) years in supervisory or management role required.
• Must have previously attended certified Dealer Training skills and passed a dealer audition.
• Have knowledge of all programs utilized in the pit including but not limited to Player tracking systems.
• Have working knowledge of all games dealt in the department.
• Possess basic computer skills and use of computer programs such as but not limited to; Microsoft Word and Excel.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s) and department SICS.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Haves

• Must have the ability to make gambling related decisions and deal with a variety of variables in situations where conflicting information exists.
• Be flexible with work schedule and be willing to work any hours and/or shift according to business needs including weekends, holidays and events.
• Adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including, but not limited to, Title 31, Suspicious Activity Reporting and Customer Identification requirements.
• Must maintain ability to perform all tasks as a supervisor as well as maintains knowledge and ability to deal all games within the department.
• Must possess sufficient dexterity of hands that includes but not limited to, deal cards, handle chips continuously.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to communicate effectively with customers as well as all levels of team members.

Work Environment

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (public areas).
• Office, gaming floor and convention center environment including flashing lights, frequent loud noises, and cigarette smoke. Extensive computer use. Must handle hazardous materials. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

#GT1