Table Games Assistant Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Benefits Insurance

Discounted Casino bus tickets

Career development opportunities

20% discount for Starbucks and food outlets

Education reimbursement program

License reimbursement

Hotel discounts

Education reimbursement

Career development

Job summary

A leading entertainment company in Pennsylvania is seeking a Table Games Supervisor. The ideal candidate will have leadership experience and be well-versed in Table Games operations. Responsibilities include managing staff, ensuring customer satisfaction, and maintaining compliance with regulations. This full-time position offers competitive benefits such as health insurance, education reimbursement, and more. Must be willing to work flexible hours including nights and weekends.

Qualifications

• 2 years of experience in Table Games or equivalent education and experience.
• Fluent in English with strong communication skills.
• Ability to maintain confidentiality and professionalism.
• Proficient in Microsoft Office and Table Games systems.
• Knowledge of all Table Games operations.

Responsibilities

• Supervise staff in the Table Games department.
• Manage operational goals and performance objectives.
• Ensure customer service standards are met.
• Implement strategies for customer service, comping, and profitability.
• Ensure integrity of gaming equipment and inventory.
• Maintain confidentiality and comply with regulations.

Skills

Leadership

Communication skills

Customer service

Microsoft Office proficiency

Table Games knowledge

Team collaboration

Problem solving

Shift flexibility

Confidentiality

Education

Associate degree in related field

Tools

Table Games operating systems

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Position is open until filled.

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender).

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short‑Term Disability for FT team members
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Makes suggestions for improvements to standard operating procedures as needed.
• Shares responsibility for the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in related field; two (2) years of experience in Table Games; or equivalent combination of education and experience.
• Prior leadership experience strongly preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of all Table Games and Table Games Operations.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
• MUST be able to obtain/maintain Colorado Support Gaming license: https://sbg.colorado.gov/gaming-support-license