T-Mobile Retail Sales Associate SAN JOSE | 5353 Almaden Expy

Arch Telecom; San Jose (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

ESOP

Competitive hourly pay

Uncapped commissions

Raises on milestones

Career advancement

Health benefits

Discounted plan

Sales incentives

Job summary

Arch Telecom, a national T-Mobile retailer with 200+ stores, is seeking Mobile Associates to join our Retail Team and bring the T-Mobile brand to life. You will learn customer service skills, help customers, and build meaningful connections in a fast-paced environment.

As part of a learning role, you will work with your team to develop product knowledge, demonstrate devices and services, and prepare for a promotion to Mobile Expert upon training completion.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Be at least 18 years of age and able to stand for long periods.
• Full Time (40 hours) or Part Time (20+ hours) availability.

Responsibilities

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.

Skills

Customer service

Sales experience

Team collaboration

Fast-paced environment

Education

High school diploma or GED

Job description

We’re a national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

What you'll do in your role?

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.

Approaching service and sales needs with patience, honesty, and empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the companys success.
• Be willing to have a good time while providing first class customer experience

The Ideal Candidate Will Bring

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred

Whats in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Wireless Plan
• Health Benefits for Full Time Employees
• BONUSES: Monthly sales incentive programs, contests, rewards and more.

What must haves do you need?

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!