T Mobile Authorized Retailer Sales Associate

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Employee discounts

Flexible schedule

Job summary

Luna Wireless, an Authorized T-Mobile Retailer, is seeking Retail Sales Representatives to join their team in the United States. This role involves building customer relationships, assisting customers throughout their shopping journey, and providing top-notch service in a fast-paced environment. Ideal candidates have sales or customer service experience, enjoy working in teams, and are passionate about technology. The position offers competitive pay, commission, comprehensive benefits, and opportunities for growth in a dynamic workplace.

Qualifications

• Passionate customer advocate who is comfortable connecting with customers.
• 6 months of customer service and/or sales experience preferred.
• Willingness to learn and share ideas with peers.

Responsibilities

• Build proficiency in serving and selling to customers.
• Explore individual needs and provide hands-on technology demonstrations.
• Establish relationships with customers and T-Mobile employees.

Skills

Customer service

Sales proficiency

Bilingual (Spanish)

Digital tool usage

Team collaboration

Education

High School Diploma or GED

Job description

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at Luna Wireless, an Authorized T‑Mobile Retailer!

Luna Wireless is one of the largest Authorized T‑Mobile Retailers in the US.

Seeking candidates with a hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast‑paced environment, Luna Wireless is the place to be! We have FT and PT positions available.

Se prefieren hablantes bilingües de español, pero no se requieren.

Job Overview

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

Job Responsibilities

• Build proficiency related to serving and selling to customers while providing a world‑class customer experience and building loyalty.
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan to keep our customers connected to the people and lifestyle they love.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate coverage and T‑Mobile plans.
• Complete training on T‑Mobile in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Make the most of time on shift, consistently seeking information between customers, learning about innovations in wireless and technology.
• Establish relationships and partner with T‑Mobile employees across channels to collaboratively own customer experience and resolve issues.
• Successfully identify and hand off small‑business leads.
• Support team initiatives and create an inclusive environment.

Experience

Passionate customer advocate who is comfortable being yourself when connecting and having fun doing it.

Competitive drive and proven ability to succeed in a fast‑paced sales environment.

Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Effective at balancing customer needs and performance goals.

6 months of customer service and/or sales experience, retail environment preferred.

Salary and Benefits

Competitive base pay plus commission.

Benefits for part‑time and full‑time associates.

401(k) plan.

Medical, dental and vision benefits.

Generous paid time‑off programs.

Phone service discounts.

Serious growth potential for your career.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Spanish bilingual candidates are encouraged to apply.

At Luna Wireless, a T‑Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non‑binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.