T Mobile Authorized Retailer Sales Associate

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

401(k)

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

Luna Wireless, An Authorized T-Mobile Retailer in Norfolk, VA is seeking a Retail Sales Representative. This role involves being a brand ambassador, enhancing customer experiences, and knowledge sharing about the latest technology.

Successful candidates will have experience in sales or customer service, exceptional communication skills, and the drive to excel in a fast-paced environment. You'll enjoy a competitive salary, commission, benefits, and opportunities for advancement.

Qualifications

• Passionate customer advocate with a desire to connect.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• 6 months of customer service and/or sales experience, preferably in retail.

Responsibilities

• Help customers navigate their shopping journey both online and in-store.
• Provide hands-on demonstrations of technology.
• Build relationships and collaborate with T-Mobile employees to enhance customer experience.

Skills

Customer service

Sales ability

Bilingual communication

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

Job Responsibilities

Builds proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting‑edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever‑expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning‑fast LTE network.
• Why T‑Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establish relationships with and partners with T‑Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

The experience you’ll bring

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred.

What we can offer you in exchange for your world‑class work

• Competitive base pay plus commission
• Benefits for part‑time and full‑time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career!

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bilingual candidates encouraged to apply

At Luna Wireless, A T‑Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non‑binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.